Rufus Casino - Player winnings were seized.

i won 2000 and i’m Signed up to game stop so they shouldn’t even let me play when I come to do a withdrawal they say only 600 i can have lol wtf These are proper cowboys and I would say never ever play this site they don’t care

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure that you are aware of geolocation of GAMSTOP operation:

"GAMSTOP lets you put controls in place to help restrict your online gambling activities.

Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing."

Since you have chosen casino without a license, the Gamstop scheme, unfortunately, can’t be applied here. Please could you clarify, if you have informed the Rufus Casino about your gambling problem before placing a deposit? If yes, please forward the relevant communication to kristina.s@casino.guru.

But I see another problem here. I checked the T&Cs, and this is what I found:

"10.4. If the cumulative amount of a player's deposit is equal to or less than € 200, the player will be limited to withdrawing up to x10 the amount of the most recent deposit. The provision is also enforceable if additional deposits are made by the player with the aim to circumvent this clause."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated winnings from a real money play and didn’t claim any bonuses?

Thank you very much in advance.

Best regards,

Kristina

I didn’t take out a bonus I can show you the email where they give you £9 without you asking so I shouldn’t be under any bonus rule

I purposely don’t take these bonuses because of this

yes i can send u every Transaction if you like

And I’ve doublechecked I didn’t even get a free bonus so that was my mistake saying they did

the game i won it on its not a bonus game ether and there not replying to email ether now!!

Hello Jonathan,

I checked the casino's Bonus T&Cs (https://www.rufuscasino.com/bonus-terms-conditions/?lang=en) and I found this:

"2. All Deposit Bonuses will automatically be credited to the player upon a successful Deposit.

3.Canceling a Bonus by players can be made by contacting support 24/7. The Bonus can be canceled as long as the player did not make a single bet.

4.If a player wishes not to receive an automatic Bonus by the system, the player may do so by contacting support 24/7."

Unfortunately, some casinos offer bonuses automatically and you have to ask the support to cancel them. If you received and played with a bonus (even if this wasn't intentional), I am affraid there is nothing we could do, because casinos can limit the cash out from bonuses.

ok many thanks anyway

Jonathan, is there anything else I could help you with?

Since Jonathan missed the term mentioning that players have to request the cancellation of bonuses and, unfortunately, he accidentally played with a bonus, there is nothing we can do.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.