The player from Germany has requested a withdrawal of 500 euros on November 26, 2024, but the status remains 'processing' despite multiple inquiries through live chat. They have not used any bonuses and are within withdrawal limits.
RoyalGame Casino - Player's withdrawal is delayed.
Amount: €500
RoyalGame Casino
Safety Index:Below averageSafety Index
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6.4
RoyalGame Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 23h 57m 26s
Case summary
yesterday
Public
Public
1 week ago
Translation
Hello! On November 26, 2024, I requested a withdrawal of 500 euros. However, the status stays at "processing" and nothing else happens. I've inquired multiple times via live chat and am only being put off. I would really appreciate your assistance. I haven't used any bonuses and there's no withdrawal limit. Best regards, J.B
Automatic translation:
Public
Public
1 week ago
Dear Minchen1313,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
yesterday
Dear Minchen1313,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Minchen1313 has 5d 23h 57m 26s to reply
