Rollbit Casino - Player’s withdrawal is delayed due to account inquiry.

I only won a few hundred dollars and they asked for identity verification. Even after verification, I still can't withdraw .

A person named Razer replied to me require me to list my other accounts on Rollbit. I told him, I only have one account. I've been trying to withdraw money for a month now, but they give the same answer: To proceed here, we'll need you to list the other accounts that you have on Rollbit. My login gerasim88

I am not from Belarus. I am from Russia. (I couldn't find Russia in your list)

Dear gerasim88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

• Could you please list which documents you provided for verification in the casino?
• Have you made any deposits in the casino?
• Were you using your devices to play in the casino exclusively?
• When exactly have you registered an account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

You should be able to change your country in your casino.guru profile (after several attempts the full list of countries was available to me)

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.