The player from Germany had a bonus balance reduced. We rejected the complaint because the player didn't respond to our messages and questions.
My bonus balance was simply reduced by € 500. Is that fair?
Sincerely yours
S **** Katarina
Dear Katarina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Could you specify which bonus you redeemed? You can post the link to that offer here, if possible.
Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina