HomeComplaintsRed Dog Casino - Player has a problem with a bonus.

Red Dog Casino - Player has a problem with a bonus.

Amount: €500

Red Dog Casino
Safety Index:High
Submitted: 08 Jun 2020 | Case closed : 24 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany had a bonus balance reduced. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

My bonus balance was simply reduced by € 500. Is that fair?


Sincerely yours


S **** Katarina

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Dear Katarina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Could you specify which bonus you redeemed? You can post the link to that offer here, if possible.

Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Katarina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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