The player from Germany faced communication issues with the casino during the verification process. After requesting specific dates to present bank statements for withdrawal, the casino did not respond for several days. We informed the player that the verification process could take up to 14 days and advised patience. The player failed to respond to further inquiries, leading us to reject the complaint due to lack of communication.
Rebellion Casino - Player with verification issues seeks response.
Amount: €500
Rebellion Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Hello
I have written to the casino several times (without success). It's about my verification. I told them that I can't present all my bank statements for many withdrawals and they should at least tell me which statements they want. Therefore, they should please tell me the exact date of my deposit so I can look it up.
No one responds, no one makes contact. Nothing for days.
This is my first time requesting a withdrawal.
Automatic translation:
Public
Public
6 months ago
Hello Tekodi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rebellion Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Translation
Hello Nick,
I've been excluded from verification for the last while. They've now requested bank statements. I've submitted them. They haven't been accepted. They've requested a payment confirmation from May 18, 2024 at 2:09 a.m. However, I hadn't made a deposit at 2:09 a.m. I sent them screenshots. But they still haven't responded. I'm going crazy. I can send the screenshots if you like. But not in this chat.
LG Tekodi
Automatic translation:
Public
Public
6 months ago
Hello Tekodi,
As stated above, the recommended period for verification is 14 days so I can only advise to wait and be sure to forward them all the requested documents.
Let us know once it would take loner.
