HomeComplaintsRazed Casino - Player’s winnings haven’t been received yet.

Razed Casino - Player’s winnings haven’t been received yet.

Amount: TL 55,552

Razed Casino
Submitted: 15 Jan 2025
Case opened Current status

Waiting for a delayed payment

4d 7h 58m 8s

Case summary

The player from Russia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.

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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Dear Geek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Hello Nick,


Its not about KYC verification or anything else. Razed.com didnt even ask me to verify my account or any KYC verification. The reason for the problem is that my withdrawal was prolonged and not sent with various excuses. Razed.com is keeping me waiting with excuses and no valid reason for not sending me the payment I received from their original game limbo.

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I wrote to their chat room that "24 h passed and my withdrawal still not bein sent" and they banned me


Complaint is pending and will be processed in 4d 7h 58m 8s

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