The player from Germany requested a withdrawal a few days ago, but it’s been pending since. The player received his winnings.
RANT Casino - Player’s withdrawal has been delayed.
Amount: €500
RANT Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello dear friends,
I won € 500 on November 20th and that without a bonus ... on November 22nd I received an email that the payment was processed ... Now I waited 5 days, 7 working days were always indicated in the live chat , whereby other providers transfer within 1-3 days, I didn't quite trust the thing and wrote an e-mail to the "support", then one of the support told me that they suddenly had problems with the banks When I went back to the live chat, the one from the live chat only knew for 15 minutes about where she had said 2 hours earlier that I should wait until Tuesday again ... the transfer is out ... yes yes ... I do not trust the whole thing, I ask you about your experiences, I think I will never see the money again ... I thank you in advance ..... Where can you report this matter? I'm so shocked and angry. Such an amateur club I advise everyone against playing there, I've never had anything like this in 6 years !! All other providers were always serious and fast ...
PS when I write to support by email I always get this text instead of an answer:
Hello,
Thank you for contacting us again.
We will contact you by email as soon as the transaction is successfully completed.
We sincerely apologize for the delay and inconvenience this may have caused you.
We are still at your disposal if you need anything else.
Sincerely yours,
Thank you for contacting us again.
We'd like to inform you that following an investigation by our finance team, the transaction is still ongoing. This is because we are currently updating our bank references in Germany. We will contact you again as soon as the transaction is complete.
We understand that this is a frustrating situation and we apologize very much for the misunderstanding.
We are still at your disposal if you need anything else.
Rant Casino Support Team
What do you all mean?
Thank you, stay healthy
Automatic translation:
Public
Public
3 years ago
Dear Mtova,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello money is now there after asking several times ... you can delete the post and my account if possible .. thank you
Automatic translation:
Public
Public
3 years ago
Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
