The player from Finland continued gambling despite having imposed a self-ban on the sister casinos of this platform. The player's account was reopened multiple times, allowing further gambling, and they sought a refund. The complaint was rejected due to the player's lack of response to requests for additional information and evidence. Without the necessary documentation, we were unable to investigate further.
Raketti Casino - Player demands refund after gambling ban not enforced.
Amount: ??
Raketti Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I have a gambling ban on the sister casinos of this Casino, yet I was still allowed to play. Additionally, my account has been reopened several times, allowing me to continue gambling. I demand a refund of my funds.
Automatic translation:
Public
Public
5 months ago
Dear Imjjj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Raketti Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Raketti Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
Public
Public
5 months ago
Dear Imjjj,
Please forward the evidence and your request for self-exclusion sent to the casino to nikolas.b@casino.guru
