Raketti Casino - Player demands refund after gambling ban not enforced.

I have a gambling ban on the sister casinos of this Casino, yet I was still allowed to play. Additionally, my account has been reopened several times, allowing me to continue gambling. I demand a refund of my funds.

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Raketti Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Raketti Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

I have asked

Dear Imjjj,

Please forward the evidence and your request for self-exclusion sent to the casino to nikolas.b@casino.guru

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.