Raging Bull Casino - Player’s withdrawal has been delayed.

I requuested a withdraw of 750.00 minus my bonus amount. I sent them the required documents and they assigned ref. #6660818 to the withdraw and said that they would get back to me within 5 business days, I sent them the initial request on 5/25/2020. Every 5 days I send them an email requesting the latest info on my withdraw. They respond by saying the have assigned some one to my request an they will get back to me within 5 business days. It sounds like a roun-a-round to me. I asked if they can do my withdraw in bit coins but they won't say. They don't use intermediary bank but my bank does so I thought we could do it in bitcoin.

Please help if you can.

Regards,

Do Tipton

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino? Which payment method has been used to deposit funds?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money.

I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

as I said I read on their web site as I was requesting the withdraw that they didn't use an intermediary bank. Mine uses one so I asked them if they could do bitcoin. I never got an answer back. It was "some one will get back to me within 5 business days replies".

Thanks, Don

Thank you very much Don for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Don,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Why does player’s withdrawal take so much time? Can you pay off winnings through Bitcoin?

Greetings Viliam, Don,

I located your documents and had them reviewed and approved for you. Most folks submit them through the automated form online, they can be done manually as we've done here it just takes quite a bit longer as we see.

As to Bitcoin as a payout method, I can request it as an exception for you if you feel it's the best option. No promises but I can do my best of course, do you have a Bitcoin account?

It seems you cancelled your withdrawal request some days back and it's currently sitting in your account as a playable balance, if we really want to get the ball rolling on this it needs to be sitting there as a requested withdrawal so go ahead and make the request again.

The first one is always the hardest Don, stick with me and we'll get you through this.

Best,

Nick and Raging Bull

If you can't do intermediary bank wire deposits then a bitcoin deposit is the only way isn't it? I requested the withdrawal again and it wants me to Hooyu identification conformation request again.

Don

Don, please do the identity verification again and keep me updated. I’ll set the timer for 7 days which should be enough time for receiving your winnings.

Please let me know when you’ll receive your winnings.

I will. Thank you

don

Hey Don,

Your basic verification documents are complete in the system so we're good there. I'll need to request Bitcoin as a withdrawal method for you as I said and no guarantees, I had someone from my team reach out to you via email to get your Bitcoin crypto address as well as some further documents necessary for those who withdraw via Bitcoin.

Follow through with him on that, once it's done I can submit our request to get you paid out in Bitcoin. If we can make it happen I think you'll be quite pleased, it's a great withdrawal method.

Best,

Nick and Raging Bull

Hello Don,

is there any progress with your withdrawal?

I emailed them my bitcoin address and all the further info they requested, I haven't heard anything since then

Don

I got another email from Alex Pool. He said he got everything except the following, I resent the following to Him. 3 pictures of me holding a local newspaper and a new bitcoin address. I wonder what he will need now, I feel like he is delaying paying my withdraw.

Don

Hey Don,

We are good man, thanks for your cooperation on that. You're now fully approved for bitcoin withdrawal.

Here's the issue, you need to submit a valid bitcoin crypto address for us to proceed here. I emailed you myself about this because it's the only thing holding us back now. Make sure you check whatever you're sending us to make sure it's valid, www.blockchain.com is a great resource for this. Just pop the address in there, if it's good it'll tell you. If it's not you know there's something up. The address you keep sending us is just not valid.

Look into that and get back to me, let's get you some money.

Best wishes,

Nick and Raging Bull

I sent back to them a new bitcoin address from coinbase. I have used coinbase before so it should work.

Don

Hey Don,

I got back to you a bit ago, perhaps contact Coinbase customer service and have them assist you in locating a valid bitcoin address for you but most definitely use the blockchain explorer search tool I mentioned to confirm the address is valid before you send it.

If you run the address (or any of the addresses you've sent previously) through a blockchain search engine you will see that none of them are attached to an account, we need that info and it needs to be 100% correct. It's pretty much all we're waiting for right now.

Thanks again, let's do this!

Best,

Nick and Raging Bull

Don, try to proceed as Nick advised and let us know if it worked.

I sent a good working coinbase address to them today

Thanks! Don

Good stuff Don,

Got the payout details updated in your account and the first of your requests approved for withdrawal. Working on the next for approval and we should be seeing something go out the door to your bitcoin account short like.

Keep us posted man, we got this going now. 🙂

Best,

Nick and Raging Bull

is Nick at Raging Bull saying that the last bitcoin address is a good one?

Don

Hello Don,

Did you receive your winnings to the provided bitcoin address?

I have received a portion of it. I met their max. weekly withdraw and should receive the balance next week. Thanks for the help. You were great.

Don

Hey all,

I managed to push it a tiny bit over the weekly max due to the circumstance, should be able to get the balance out next week as Don said. We are well on the road here I'd say, thanks everyone for your patience and cooperation in the matter.

Best,

Nick and Raging Bull

I do appreciate your effort on behalf of Raging Bull Casino to get my withdraw to me. You did as you said you would and I will definitely tell all my friends about Raging Bull Casino.

And I want yo thank all the people involved at Casino Guru for their help on this matter.

Regards,

Don ******

Thank you Don, we are here for players. I'll set the timer to 7 days, please inform me when you'll receive all of your winnings.

Thanks again. I will let you know when I receive my 1045.00 that Raging Bull still owes me.

Don

well here it is 7-23-2020. It seems that Raging Bull Casino has forgotten about my 1045.00 that remains in my withdraw request. Did I speak to soon on how I thought they were doing what they said they would do? Any more help on getting my remaining 1045.00 would be appreciated.

Don

Hello Nick,

where is the problem with player's withdrawal?

Hey all,

You're at the top of the bitcoin transfer list Don, never fear. If it doesn't go out today should be the beginning of next week latest.

You are not forgotten, shot you an email already.

Best,

Nick and Raging Bull

Well it didn't go out last Friday and here it is mid week and I have received nothing. Is there a problem?

Don

I received all of my winnings yesterday. Thank you Raging Bull Casino and thank you very much Villam and everyone at Casino Guru.

Don

Dear Don,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam