R7 Casino - Player faces unresolved issues with bonus games.

Hello,

I registered at R7 Casino and played 140 free spins. I won a bit over €37. However, none of these bonus games that can be played with bonus money are working. I have tried everything possible, cleared the cache, etc., and then contacted the casino's chat support. They definitely do not know what they are talking about. I have mentioned that the games are not working and have done everything possible. Three times, the customer service representative ended the chat in the middle of the conversation. I have not received any help from them. I have probably contacted them about the issue 10 different times. Ultimately, they cut off the chat conversations mid-discussion.

Hello Jomatsu86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with R7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do I understand it correctly that the bonus still required wagering?
• Are any games available at all?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick