The player from Italy had won €2393 at ADM casino (QUIGIOCO) but faced issues withdrawing €2000. After the casino canceled the initial withdrawal, stating that the bank BVVA did not accept withdrawals, he attempted again with his Postepay Evolution card but was informed of technical issues. He sought his winnings and hoped for a resolution. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.
Quigioco Casino - Player’s withdrawal has been delayed.
Amount: €1,999
Quigioco Casino
Safety Index:HighSafety Index
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8.7
Quigioco Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Good afternoon, on 25/09/24, I won €2393 while playing at the ADM casino (QUIGIOCO). Following this, I tried to withdraw €2000 of the amount on September 25. After 24 hours, the casino canceled my withdrawal, claiming that my bank BVVA does not accept withdrawals. This is false because all other ADM casinos where I've withdrawn my winnings have always paid me. Not believing their explanation, I decided to retry the withdrawal using my Postepay Evolution card, once again for €2000. The result? After 24 hours, they informed me that the bank is experiencing technical issues. I am making this complaint hoping to receive my rightful and full winnings, and I hope you will take action against these scam casinos that try in every way not to pay out winnings. I hope you can help. My username on the casino account (QUIGIOCO) is waiting for your response. I am reaching out to you because I only play on ADM casinos for security reasons, and I hope everything can be resolved. Thank you. (I have attached the relevant documents)
Automatic translation:
Public
Public
2 months ago
Dear gokufrancolol,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
