Qbet Casino - Player experiences bonus and technical issues with Qbet.

I have had before complaint it after I saw some good treatment but again qbet changed loyal customer treatment .

I have done bet today 600 and expecting getting loyalty bonus %10 and and we started again with discussion with vip manager and she has just add 20 euros .

It's really annoying always asking vip manager to loyalty bonus and receiving always less then what they granted .

Other issue while I'm playing always online whenever I'm winning game getting lug or delaying or table closing or getting slower .

That's reason I'm complaining at here , I have shared with customer service vip manager and complaint to casino and I never get good support and desiced closing account for this horrible service .

I can say just keep far away from qbet really bad casino . Operating like post office instead of casino .

Dear Ceos88,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

So why they have loyalty programme and vip manager and selling at every where bonus promotion , you explanation is not objective ...

Hi Ceos88,

I completely understand your perspective. While one would anticipate that bonuses offered by a casino would be accessible to everyone, casinos do retain the right to decide whether or not to reward players with bonuses.

• Could you please confirm if you have received any loyalty bonuses in the past?
• Additionally, have you attempted to address this issue directly with the casino? If yes, please forward any relevant communication to petronela.k@casino.guru.

Thank you.

I just emailed today petronela.k@casino.guru situation to also qbet casino vip loyalty team and support team .

I have emails and proof , in their general conditions there has no vip or loyalty program , and they said with email regarding their internal desicion to add cash back .

So it's just member cheating and laundring .

.I was receiving before regular ly my loses and loyalty bonuses so why I can't receive now , even I'm making weekly high amount deposit .

Please solve asap , otherwise there is no meaning of web site .

I have proofs , as emails , screen shots , my deposits and used bonuses .

Hi Ceos88,

After reviewing the promotional offers, here's what I discovered (link). Can you please verify if this is the bonus you attempted to redeem?

Regarding the cashback promotion, numerous rules are associated, and the entire amount is assessed automatically by software, not manually. Hence, if you weren't granted cashback, we presume you didn't meet all the requirements.

Once more, we lack the authority to compel the casino to award you any bonuses. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I think you did not understand the story . I will complaint at other platforms . Here looks like also not trustable

Certainly, I understand and respect your decision to seek resolution through another website. Wishing you the best of luck.