PureWin Casino - Player’s withdrawal has been delayed.

1st sept I have request for withdrawal after depositing, after few winnings u have made a withdrawal no every day they are saying withdrawal has been process pls wait pls wait, usually it takes a day or two for the withdrawal to reflect in the account, now they have come up with a new reason saying they are trying to locate where the funds have gone

Dear Abdul,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you received any transaction tracking number from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I use number of betting platforms, I have always recieved my withi less then 3 days, this is kinda weird my 4 withdrawals are taking way too much time, their processing time is usually 0-3 working days, now I get to hear they are trying to track my withdrawal and waiting to hear from the relevant department..like u said I shall wait for a few more days..

I fully understand your frustration, Abdul. I will set the timer for additional 5 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Abdul,

Have there been any developments since our last conversation?

Dear Abdul,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes recieved thank you!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Abdul, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru