Punterz Casino - Player’s funds are not refunded.

I deposited virtual currency, but it was refunded because it was just a little short of the bonus threshold. However, due to my mistake, the refund was not made to the account I originally deposited it in, but to a different account in my name, which was in my home country. However, this account was not used for casino transactions, so it was not reflected in the actual account, so I had it returned to the casino. The problem is that even after that, I have not heard anything back when I contacted them via chat or email.

Even if you don't refund me, I'd be happy if you could just deposit the money into my casino account.

Dear sxzw74,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Do I understand correctly that you tried to make a deposit into your casino account but it wasn't successful? How could the transaction go to a completely different account? Which payment method did you use?

I will be patiently waiting for your reply.

Best regards,

Kristina

See you tomorrow. I just wrote it and it told me to log in and the document disappeared. See you tomorrow, Christina.

The minimum deposit amount to get the 100% bonus was 10,000 yen, but I could only send 9,800 yen, so I sent 10,000 yen worth of cryptocurrency right after that. I received the bonus. As you can see in the screenshot, I was supposed to enter the refund address in the email, but I accidentally entered a different wallet address, which caused a lot of hassle.

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Continued from above

I never got the refund so I tracked it down and it was in a different account of mine

Or rather, if I hadn't asked about it, it would probably remain an unaccounted for account, so I asked and found it.

However, I was told that it would take a lot of time to investigate and claim it as mine, so I wanted to avoid the casino refund being discovered.

I asked them to return it immediately. It was something they could do right away, so I asked them to do it.

Flow of funds XRP Trust Wallet → Punter → Refund Binance

→It looks like Punter Sorry, the last part is a bit hard to understand.

Thank you very much for your reply, sxzw74. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear sxzw74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I emailed you

I sent an email

I received your email, but it doesn't contain the information I requested, just all the screenshots you already posted here. Please get back to my last message and provide the information I asked for.

Dear sxzw74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.