Punterz Casino - Player's deposit is delayed.

Hello. I deposited 50 euros a week ago and still haven't received the money in my casino account. They claim that the money will be returned to me within 5 business days. As of today, I still haven't received them back.

Dear Sero123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punterz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I paid in the casino several times, but only once with a mastercard. I will send you a screenshot by email

Dear Sero123,

Thanks for your email.

From the screenshot, it appears the transaction wasn't fully processed by your bank.

Have you contacted your bank and requested assistance?

Was this your first deposit in this casino?

Dear Sero123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.