The player from Switzerland deposited 50 euros a week ago but has not received the funds in their casino account. The casino claims the money will be returned within 5 business days, yet the player is still waiting for the return.
Punterz Casino - Player's deposit is delayed.
Amount: 50 CHF
Punterz Casino
Safety Index:Above averageSafety Index
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7.5
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Case opened
Current status
Waiting for player to reply
6d 19h 13m 1s
Case summary
4 hours ago
Public
Public
15 hours ago
Translation
Hello. I deposited 50 euros a week ago and still haven't received the money in my casino account. They claim that the money will be returned to me within 5 business days. As of today, I still haven't received them back.
Automatic translation:
Public
Public
4 hours ago
Dear Sero123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punterz Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Sero123 has 6d 19h 13m 1s to reply
