3 months ago
I hate them and I will never deposit on this Russian casino again. Read the terms very good and you'll see how evil and dishonest they are. Only play here if you NEVER use their bonuses.
- Excellent customer support
- Confiscated over 2000 euro balance because I played live games AFTER i finished wagering bonus.
- You have to withdraw immediately after finishing wagering bonus or they will delete your funds for playing games that are not allowed
- They don't block games that aren't allowed during wagering, so you can't really know
- The website has much lagging and many times logout during gameplay
Joya Casino
1 week ago
Hi Chatty,
Thank you for sharing your feedback.
As per our Terms and Conditions, certain games are restricted while playing with an active bonus. Unfortunately, in your case, these restrictions were not followed. It is our priority to maintain fairness and integrity for all players, and any breaches of the terms, even if unintentional, must be handled accordingly.
To show goodwill, we have refunded your initial deposit as a token of appreciation. Please note, all evidence and details of your case have been thoroughly reviewed and shared with Casino Guru, who confirmed the adherence to our terms.
We always strive to provide a seamless and enjoyable gaming experience.
We wish you all the best and hope for your understanding.
Kind regards,
The Joya Casino Team
Thank you for sharing your feedback.
As per our Terms and Conditions, certain games are restricted while playing with an active bonus. Unfortunately, in your case, these restrictions were not followed. It is our priority to maintain fairness and integrity for all players, and any breaches of the terms, even if unintentional, must be handled accordingly.
To show goodwill, we have refunded your initial deposit as a token of appreciation. Please note, all evidence and details of your case have been thoroughly reviewed and shared with Casino Guru, who confirmed the adherence to our terms.
We always strive to provide a seamless and enjoyable gaming experience.
We wish you all the best and hope for your understanding.
Kind regards,
The Joya Casino Team
