Hello there, Fischmitl93!

Thank you for your feedback, we value that!

As we can see, you have been really lucky at our casino these days, and have won a lot. We sincerely congratulate you on this! However, on the matter of big winnings, we need to check the withdrawal more carefully for security reasons. As a result, the withdrawal request may be processed a bit longer than usual. However, as I can see, your request has been in pending for less than 24 hours, for now, so no worries, just keep patient, and we will inform you via email regarding any updates.
Regarding the VIP department, we are pretty sure that there works the best of the best managers, and they are always glad to help you out as quickly as possible. However, in some cases, there is nothing else to do, just to wait for an answer from another department. And that should be the reason you always get the same answers.

Hope for your understanding in this case, and thanks for feedback!

With Love,
BetiBet team