PP Bet Casino - Player's account has been closed.

Dear Tricolor,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please note you should always deposit in an online casino using payment methods that are under your name. Failure to do so may cause you issues when withdrawing funds from the casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you attempted to contact support? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

i've tried all possible supportsymail doesn't respond or they're wrong.

Thank you

Good morning and difficult, addiction to games and worse, I have several tickets to pay with games in total more than 6 thousand reais on 3 cards...

I was about to stop because I can't handle it, I only play ppbet.club games on 2 accounts I have...

I've got 3,100 now on the 16th...

I have 2,000 on 05/11.

I don't even know how I'm going to do it.

I'm out of control with these games, you start to lose and then you want to recover and you can't

When you wake up you've lost a lot.

And when you win, that's what happens... the money doesn't go into your account and you lose.

Complicated.

Sorry to bother you...

I'm a married father of 2, things are hard enough without games, imagine with games?

I think I've lost more than 10,000 reais in total since I've been playing...

I hope you can help me, because receiving 600 will already help a little... thank you...

I've managed to get in touch...I've recovered my account.thank you

Thanks for the update, Tricolor.

Have you received your payout? May we consider the issue resolved?

Thanks in advance for your reply.

Thank you

Dear Tricolor,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru