The Greek player had been waiting for three withdrawals for 9 days since the first and 5 days since the third. Despite daily chats with customer service and emails, the responses had been unsatisfactory, citing high withdrawal request volumes. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed that the issue had been resolved, albeit expressing dissatisfaction with the casino's finance department. We had since closed the complaint as 'resolved'.
Posido Casino - Player’s withdrawals have been delayed.
Amount: €1,500
Posido Casino
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
I have requested three withdrawals. It has been 9 days since the first withdrawal and 5 days since the third withdrawal! I have sent three emails and I communicate with the customer service daily through online chat. Nobody responds to my emails! On the online chat, they tell me the same thing every time – that they have many withdrawal requests and their financial department doesn't have time!
Automatic translation:
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9 months ago
Dear Epodinos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawals approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawals, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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8 months ago
Dear Epodinos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
Issue solved thanks! They are simply one of the worst finance departments in online casinos! They are deliberately late to play your winnings and lose them because as you know the casino always wins!
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Epodinos, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
