Posido Casino - Player's withdrawal of winnings is restricted.

I have won 2000€ in this casino. However, to my surprise, they only allow me to withdraw 500€.

There's no limit on deposits, but they do impose a limit on withdrawals from your winnings.

You speak in the chat and no one speaks your language.

You send an email and no one responds. Meanwhile, they also do not process the 500€ they claim can be withdrawn.

Their service is slow, customer service is poor, and they do not pay.

Dear NOVAMAS,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or the link.

Could you kindly confirm that you passed the full KYC verification?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I did not use any bonus. He simply deposited until he was "lucky enough" to win €2000. Then my nightmare began. They tell me that the maximum I can withdraw daily is €500, that to increase the daily amount I have to continue betting.

Even so, they do not process the first withdrawal of €500 and they do not ask me for documentation or ask me for anything.

They just drag their feet. This type of practice in which you are forced to continue playing to withdraw should be illegal. I can provide you with screenshots of the conversations in which they tell me to keep playing so I can withdraw more.

Please help me, I just want to be able to withdraw my winnings without bonuses or anything. They are my profits. And if they were a legal casino they would have to pay me the same as I pay my deposits instantly.

Please help me because your customer service is passing us by.

Hello. I keep contacting the casino and the customer service is terrible.

Nobody answers emails and live chat, they are robots, not people.

Nobody explains anything and they drag their feet and continue without paying me anything. I have €2000 that they won't let me withdraw4 that I have won by betting legally without bonuses.

Please help me. I have screenshots of everything. Emails sent and not resolved. I would like to know what to do to get my money

I have checked the Terms and Conditions of Posido Casino and this is what I found regarding the withdrawal limits:

As you can see, the player with the basic VIP level is allowed to withdraw a maximum of €500 per day. While I understand this might be frustrating for you, each casino sets its withdrawal limits based on its financial strength and capabilities. It is advisable to check the withdrawal limits before registering at an online casino to avoid any disappointments in case you win. If you wish to learn more about how to choose an online casino, I recommend you check our article: https://casino.guru/how-to-choose-an-online-casino

Could you please let us know if you currently have any pending withdrawal requests in your casino account? If you do, please specify when exactly you submitted the withdrawal request.

Hi there. That's it, accept that I have to withdraw €500 at a time but I have 3 withdrawals pending for 1 week.

The deadline for withdrawals also appears clearly in the terms. From 1 to 3 days, my deadlines are already more than expired.

Contact them by email and they never answer.

Contact via live chat and they only give long stories and lies. First, it takes 1 to 3 days. Then it's been 3 to 5 days and now they say the payment is late. They don't give you any more explanations and always leave the chat leaving you without an explanation.

Don't act surprised because they have more than 6 open complaints regarding the same issue in the same casino, I would like you to please help me.

I won €2,100, I made 3 withdrawals of €500 that no one has paid me yet, and I'm hoping to also withdraw the €600 that I have left in my balance.

I believe that the player's right to collect his winnings generated in a fair game without bonuses should not be debatable.

You try to send your identification documents and they tell you that they don't need them.

Is this casino a scam? Do you plan to help us? Who else can I turn to for help?

Please. I have screenshots of everything

I understand your frustration. Waiting for the withdrawal of substantial amounts can be nerve-wracking. According to our review, Posido Casino has a high safety index. When I checked the complaints submitted by players, I found that out of 38 complaints, 22 were resolved, 9 were rejected, and none were unresolved. The casino generally communicates with us and assists players with their concerns.

However, I must remind you that according to our policy, we recommend players wait up to 14 days for their withdrawal requests to be processed and paid out. It is quite common for withdrawals to take a few days or even weeks to be fully processed. This delay may be due to unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings 14 days after requesting the withdrawal, please let us know and we will intervene and try to help you. Thank you for your patience and understanding.

It is impossible to verify my identity because every time I tell them that I want to verify it, they say that it is not necessary and they do not let you upload the documents.

Most of the complaints you have are because they are still open. I just saw it please don't delay me too

The email they give you never answers, in the chat they tell you that you will have it between today and tomorrow. The next day they cannot guarantee the deadline, the next day they close your chat making any claim or communication impossible.

I think I have the right to have explanations.

In addition, I demand that they tell me the regulator of their casino license and no one tells me anything. I want a solution, this looks like a scam

There you can also see that it won't let me verify my account because they don't feel like it and the disastrous "attention" for calling it in a live chat way, which is the only place where they "respond"

T

I also attach one where the guy clearly says that between today and Tuesday they pay me.

Really, be realistic. You have more than 37 complaints about this casino. And people who haven't said anything or spent money to avoid arguing with them. But I'm not willing to lose my €2,100 earnings.

Good morning. I tell you that they have already processed 3 payments of €500.

I only need €600 to receive.

Unfortunately it is not going to change my opinion about this casino since I had to contact their casino regulator to make sure they pay attention to me.

By the way, casinoguru you have to update information on your page since Spanish players are allowed to play in this casino and its regulator is not Estolio. It's Curacao

I provide the necessary information for them to update their website. Because they have outdated information

Thank you for helping us make the Casino Guru website more precise. We have updated the review of Posido Casino, so hopefully, now all the information is correct and up-to-date.

Regarding your withdrawal requests, could you please advise if you received your last withdrawal of €600?

Dear NOVAMAS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.