The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After 14 days of waiting and no response from the casino's customer support, he contacted the Complaints Team. The team advised him to provide more information about his account status and whether he had passed the verification process. After 20 days, the player confirmed that his withdrawal had been processed successfully. The issue was resolved and the complaint was marked as 'resolved' by the Complaints Team.
Posido Casino - Player’s withdrawal has been delayed.
Amount: €348
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
I registered at posido casino and deposit total 200 euro
I requested a withdrawal. 350
I got an automated. mail about my request.
as a new user I send a mail to support to ask some questions. about
time to complete my request. they never replied.next days I contacted. live chat and asked them but always got the same answer ( 3 days) and immediately. they log me off and endchat of course. its worst support I ever deal with
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1 month ago
Dear strogianis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
14 days and still nothing ! Customer support don’t reply any of my mails and now live chat change strategy and doing this
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4 weeks ago
Thank you for your reply, strogianis. Could you please advise if you have passed the verification? Did you accumulate your winnings with or without an active bonus?
What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
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4 weeks ago
finally the imposters after 20 days managed to complete my withdrawal! Change your rating to this shithole casino ! Protect players thank you
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4 weeks ago
Dear strogianis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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