The player from Portugal had deposited 400 € into Posido and Spinanga Casinos, but the amounts were never credited, despite bank confirmation and receipts. Posido had referred the issue to their finance department, and the player had received no response or resolution since then. We had advised the player to contact their bank for an investigation, as the casino's hands were tied. Eventually, Posido reversed the payments, and the amounts were credited back to the player’s bank account, resolving the issue.
Posido Casino - Player’s deposited funds have not been credited.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
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8.9
Posido Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
Translation
POSIDO or SPINANGA casinos all belong to Gameling Games or something like that, I made two deposits of 200 euros total = 400 euros that have never been credited as a balance in my account, contacted my bank the money came out and I have the receipts, questioned by chat POSIDO sends that it will analyze and forward to the financial department since the day 14-06-2024 and I do not receive an answer, nor do I see my money credited to my account, On the other hand, I also sent an e-mail to POSIDO casino with all the proofs and to this day I have not received a reply, the Bank says that it cannot do anything, it has to be with the entity to which I sent the money to renounce, in short, another sad case, I don't know who can help me, it's spinanga that doesn't pay my 213 euros, it's Posido that doesn't credit my money, in short.....WHO CAN HELP ME PLEASE or SPINANGA casinos all belong to Gameling Games or something like that , I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, contacted my bank the money came out and I have the receipts, questioned by chat POSIDO sends that it will analyze and forward to the financial department since the day 14-06-2024 and I do not receive an answer, nor do I see my money credited to my account, On the other hand, I also sent an e-mail to POSIDO casino with all the proofs and to this day I have not received a reply, the Bank says that it cannot do anything, it has to be with the entity to which I sent the money to renounce, in short, another sad case, I don't know who can help me, it's spinanga that doesn't pay my 213 euros, it's Posido that doesn't credit my money, in short.....WHO CAN HELP ME PLEASE or SPINANGA casinos all belong to Gameling Games or something like that , I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, contacted my bank the money came out and I have the receipts, questioned by chat POSIDO sends that it will analyze and forward to the financial department since the day 14-06-2024 and I do not receive an answer, nor do I see my money credited to my account, On the other hand, I also sent an e-mail to POSIDO casino with all the proofs and to this day I have not received a reply, the Bank says that it cannot do anything, it has to be with the entity to which I sent the money to renounce, in short, another sad case, I don't know who can help me, it's spinanga that doesn't pay my 213 euros, it's Posido that doesn't credit my money, in short.....WHO CAN HELP ME PLEASE or SPINANGA casinos all belong to Gameling Games or something like that , I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, contacted my bank the money came out and I have the receipts, questioned by chat POSIDO sends that it will analyze and forward to the financial department since the day 14-06-2024 and I do not receive an answer, nor do I see my money credited to my account, On the other hand, I also sent an e-mail to POSIDO casino with all the proofs and to this day I have not received a reply, the Bank says that it cannot do anything, it has to be with the entity to which I sent the money to renounce, in short, another sad case, I don't know who can help me, it's spinanga that doesn't pay my 213 euros, it's Posido that doesn't credit my money, in short.....WHO CAN HELP ME PLEASE?
Edited by a Casino Guru admin
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6 months ago
Dear josealbertods,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but remember that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino?
Could you please forward me the communication between you and the bank regarding your lost deposits?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Veronika
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6 months ago
Translation
It wasn't my first deposit, and everything went well the first few times, in fact that same day I made 3 deposits of 200 euros, two of them were by mistake.
I have already contacted my banking entity and they say to contact the casino, I have contacted the casino several times and they say they will analyze it and forward it to the financial department who will then respond by email, as of today they have not responded to me at all, and not even the balance of the 400 euros appeared, when contacted again the banking entity sent me the same proofs that are not accepted by the casino or else they don't care....which I will send you, as I have nothing to hide, if anyone here it is in bad faith it is Casino Posido and Spinanga and no other Casino I have this problem they all paid me on time and quickly .....
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6 months ago
Please forward me all the communication between you, the casino, and your payment provider regarding your lost deposit. My email address is veronika.l@casino.guru. Thank you.
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5 months ago
Thank you for the information. Could you please forward me the communication with your bank regarding the deposits? Have you requested an investigation about the status of your payments in your bank?
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5 months ago
Translation
Dear Gentlemen, you can only be making fun of me because I have already reported it several times and the case is certainly in history in your system,...
I would like to mention that the payment I am referring to is a payment made with the universe card through the application and that it did not reach the entity for which I was paying for the service,,,,go to the history of messages that I sent you through the platform and read ...
I repeat again for the last time because the next steps will be different..
On 14-06-26 I tried to make a payment of 200 euros at 19:13:27 to entity 12543, reference 147371372, this payment gave an error, not completing the operation successfully, then I tried again with the same reference to same entity the same amount 200 euros at 19:15:05, precisely the same thing happened, my account was debited as it was paid, but it was not.
I made a third payment to the same entity but with another reference and this was made successfully...
Contacts said by email that they could not do anything about having 400 euros credited to my account, on my statement, that they contacted the entity to whom the payment would be made, contacted the entity, they analyzed it and the service provider One of them says that the money has not been paid and is pending to tell my Bank that it is you.
I ask where my money is and who got it,, neither the customer was served nor the entity to whom the payment was made.
.together I send a copy and details of what happened
talk. one of the documents mentions payments that never reached their destination and were debited...
as well as your proof
your statement and then, after 15 days of dialogue with the entity to whom the money was intended, their response, if this case is not resolved by Monday, I will go to Banco de Portugal to explain the situation
RESPONSE FROM MY BANK
Hello,
Regarding your request, we inform you that we are already analyzing your issue, and will proceed with appropriate follow-up through case 08818415
In this way, we confirm the closure of this case.
We hope to be brief in the resolution and ask that you address any questions you have in the case mentioned above.
We hope we have helped in resolving your issue.
Thanks.
Universe.
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This was the response from my bank I am waiting for their resolution Thank you very much
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5 months ago
If your payments are in "pending" status in your bank, it means that the deposits have not reached the casino yet. I advise you to be patient and wait for the investigation from the bank. As I stated in my first response, this investigation is lengthy and it takes approximately one month. In these cases, the casino has its hands tied.
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5 months ago
Translation
Good Afternoon, Posido Casino Reversed the payments to My Bank, they have already been credited to my account. Subject, Rating 5 for POSIDO, always cooperative, it takes time, and GRADE 5 for you... matter resolved and closed by me, Thank you very much.
Edited by a Casino Guru admin
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5 months ago
Dear josealbertods,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
