The player from Portugal deposited 400 € into Posido and Spinanga Casinos, but the amounts were never credited, despite bank confirmation and receipts. Posido referred the issue to their finance department and the player has received no response or resolution since then.
Posido Casino - Player’s deposited funds have not been credited.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 17h 5m 12s
Case summary
2 days ago
Public
Public
4 days ago
Translation
POSIDO or SPINANGA casinos, which belong to Gameling Games or something similar. I made two deposits of 200 euros each, totaling 400 euros, which were never credited to my account balance. According to my bank, the money has been deducted, and I have the receipts. When I addressed this issue over chat, POSIDO said they would analyze it and referred it to the finance department on June 14, 2024. However, I still haven't received any response, nor do I see the money credited to my account. Additionally, I sent an email to POSIDO casino with all the receipts, but I still haven't received any response. The bank says they can't do anything and that it has to be resolved with the entity to whom the money was sent. This is another sad case; I don't know who can help me. It's at Spinanga that they haven't paid my 213 euros, and at Posido, they haven't credited my money. Who can help me, please?
Automatic translation:
Public
Public
3 days ago
Dear josealbertods,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but remember that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino?
Could you please forward me the communication between you and the bank regarding your lost deposits?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
3 days ago
Translation
It wasn't my first deposit, and everything went well the first few times, in fact that same day I made 3 deposits of 200 euros, two of them were by mistake.
I have already contacted my banking entity and they say to contact the casino, I have contacted the casino several times and they say they will analyze it and forward it to the financial department who will then respond by email, as of today they have not responded to me at all, and not even the balance of the 400 euros appeared, when contacted again the banking entity sent me the same proofs that are not accepted by the casino or else they don't care....which I will send you, as I have nothing to hide, if anyone here it is in bad faith it is Casino Posido and Spinanga and no other Casino I have this problem they all paid me on time and quickly .....
Automatic translation:
Casino Guru is examining the case
