The player from Portugal had made withdrawals totaling 1000€ and still had 500€ in the account but could not access the casino. The issue was resolved after communication with the Complaints Team, which facilitated the necessary steps to address the player's account verification and withdrawal concerns. The player confirmed the resolution of the issue and expressed gratitude for the assistance provided. The complaint was then marked as 'resolved' in the system.
Posido Casino - Player’s account access has been blocked.
Amount: €1,500
Posido Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Hello, I made a withdrawal of 500 + 500 and I still have 500 in my account, but now I can't access the casino. Why?
Automatic translation:
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2 months ago
Hello TIAGO1904,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
Well, it hasn't been verified, but I've always been able to withdraw real money.
Automatic translation:
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2 months ago
Hello TIAGO1904,
Since when is the withdrawal pending? What did the casino respond when you contacted them regarding the blocked account? Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.
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2 months ago
Dear TIAGO1904,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
It's been resolved thanks for your attention and availability
Automatic translation:
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2 months ago
Dear TIAGO1904,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
