Posido Casino - Player is facing delayed withdrawals.

Good evening. I made a withdrawal from this casino on August 1st for 500 euros and another 500 euros on August 2nd, and I am still waiting. I have repeatedly sent messages to support and emails, and they keep telling me not to worry and that the money will be deposited into my account. However, nothing has happened so far. I keep receiving the same response. I don't know if it's a scam, but with the reviews I'm seeing, I'm starting to believe that I will never get the money. Total winnings 2000 euros and withdrawal of 500 + 500.

Hello billykwn81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request

Looking forward to your answer.

Regards,

Nick

I collected my winnings with real money without bonuses. I talk every day with the casino in the online chat and he tells me not to worry and that everything is fine, he just has a lot of work in the financial department. However, they do not know when the withdrawal will be completed. The last time I spoke again was 10 minutes ago and again they told me the same thing. I have also sent an email today and they replied that it takes 3 working days from the withdrawal request, I replied that it has been 9 and they have not sent me back again. Account verification I can't do somehow and I was told that it is not necessary. It's my first withdrawal and probably my last since if they take so long I won't be playing at this casino again.

Hello billykwn81,

As advised before, withdrawals may take up to 14 days so I can recommend to wait for now. In case it would take longer, please let us know and we can try to intervene.

Dear billykwn81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.