The player from Greece had requested multiple withdrawals between March 28th and April 2nd, totaling €650. As of April 3rd, all of the withdrawals had still been pending. After the player's complaint, we had advised him to wait for 14 days for the withdrawal process to be completed. During this period, two of his withdrawals were successfully processed. After waiting for a few more days, his final withdrawal was also completed. With all his withdrawals processed, we had marked the complaint as 'resolved'.
Posido Casino - Player experiences delayed withdrawal.
Amount: €650
Posido Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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4 weeks ago
Translation
Hello, on March 28th I requested a withdrawal of €200, on April 1st I requested a withdrawal of €200, and on April 2nd a withdrawal of €250. Today, on April 3rd, my total withdrawals amounting to €650 are still pending, despite 4 days having passed since my first withdrawal.
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3 weeks ago
Dear aristheplayer,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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3 weeks ago
Translation
Thank you very much for your reply and interest. This site does not ask for any identification from the players. However I will wait 14 days as you said.
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3 weeks ago
I fully understand your frustration, aristheplayer. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 weeks ago
Translation
Thank you very much. My withdrawals are still pending to this day.
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3 weeks ago
Translation
The withdrawal of €200 from 28/3 and the withdrawal of €200 from 1/4 were completed today. A withdrawal of €250 is pending from 2/4.
Edited
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3 weeks ago
Perfect :) Happy to hear that you received your first two withdrawals. I'm sure that the third one will follow in no time.
Please keep me informed.
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3 weeks ago
Translation
Today the third withdrawal was completed. Thanks a lot for the help and support. 🙂
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2 weeks ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, aristheplayer, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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