The player from Switzerland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player later confirmed that after persistent communication with the casino's live chat and requesting the supervisor's name, the withdrawal was processed and the payment was received after 12 days. The complaint was marked as resolved by us.
Posido Casino - Player claims that payment has been delayed.
Amount: 500 CHF
Posido Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
On 07/27/24, I requested a withdrawal of $500. I have chatted with agents via live chat multiple times regarding the status of the withdrawal, but they always just tell me to wait. It's been 12 days already. The site states that account verification is not required.
Automatic translation:
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5 months ago
Dear WhiteShark,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
Hello everyone. You can close my complaint. I wrote to the live chat every day and was always put off. Today I tried something different and asked the agent for the name of his supervisor/boss. Of course I didn't get it, but funnily enough, after I closed the chat, my withdrawal was made immediately and I received the payment.
I'm glad it worked after 12 days, but I'll definitely never play there again. Thank you!
Automatic translation:
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5 months ago
Dear WhiteShark,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
