The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed him of the usual processing time for withdrawals and advised patience. The player later confirmed that the issue had been resolved, and the complaint was marked as resolved.
Posido Casino - Player claims that payment has been delayed.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Played Raw Cash, wanted to withdraw €400 (I have made withdrawals there before but also canceled €400 unintentionally)
My guess is they want me to lose the money again and are stalling for that reason.
Support keeps saying the same nonsense for 2 days now: "The money is in the final stage and on its way" — oh really, by mail or what?
Automatic translation:
Public
Public
1 month ago
Dear abcvollbild,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 month ago
Translation
Please close the thread, it's been resolved, thank you very much!
Automatic translation:
Public
Public
3 weeks ago
Dear abcvollbild,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
