HomeComplaintsPlayfina Casino - Player has an unspecified issue.

Playfina Casino - Player has an unspecified issue.

Amount: €40

Playfina Casino
Safety Index:High
Submitted: 13 Apr 2023 | Case closed : 04 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany has a negative experience in the casino. We closed the complaint because the player stopped responding.

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1 year ago
Translation

How that annoys me, you pay in and then you have to read on another forum that doesn't have a license and doesn't accept players from Germany. That's cheating file

Automatic translation:
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1 year ago

Dear bell2410,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playfina Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you deposited in the casino? Is the casino withholding your winnings?

Please note the casino is licensed under Curacao Antillephone, which can be verified on the casino website here, by clicking on the validator:

file

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 year ago
Translation

The screenshot says that no players are accepted for Germany. And also don't have a license, who should you believe now

Automatic translation:
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1 year ago

I can't comment on what other information can be found on another website.

If there is a specific negative outcome after your dealing with the casino you need our help with, please let me know, otherwise, I will reject your complaint as unjustified.

I'll await your reply.

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1 year ago

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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