Playboom24 Casino - Player's account was suddenly closed.

Yesterday i try to log in but they close account for no reason I only ask for no deposit bonus and my account wasn’t verified they denied every time my papers

Dear C078,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you ever deposited into the casino?

Do you have any balance on your casino account?

Have you received any explanation about the reason your verification documents were denied?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No reason for denied documents ive send about 6k on account

it gone and not be able to log in i only talk about cruks but they not a part of it they also lie that is completly legal to play from The Netherlands but they not a part of cruks

Please understand that since the casino does not have a Dutch license, they do not have access to the CRUKS register. Have you informed the casino about your gambling addiction? Could you please specify if you asked the casino for self-exclusion due to your gaming problems?

The problem are with addiction is that u want to play and they are ilegal operating in The Netherlands they have follow the rules of the country the are operating in

Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you. I can only recommend you do better research next time and play only in the casinos licensed in the Netherlands. 

Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

i also have no contact with casino yet

Could you please advise what was the active balance in your account when it was blocked by the casino?

there was no active balance when i lost everything they inmidiatly close my account

I'm sorry but since there was no balance in your account, there is nothing we can do to assist you. The casino is entitled to close a customer's account at any time, as long as all the winnings are paid out.

I also understand that you are registered in CRUKS, but since the casino does not have a valid Dutch license, there is no way the casino could have known you were self-excluded in the Netherlands.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.