HomeComplaintsPlayamo Casino - Player’s payout has been rejected.

Playamo Casino - Player’s payout has been rejected.

Amount: 2,500 Kč

Playamo Casino
Safety Index:Above average
Submitted: 19 Jan 2020 | Case closed : 04 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Player’s payout has been rejected.

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4 years ago
Translation

Don't pay it

Automatic translation:
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4 years ago

Dear Imrich,

Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? First, I would like to ask if you played with any bonuses. If yes, could you specify which bonus it was? Also, did you successfully pass the KYC (verification) process in this casino? Did you contact the casino regarding your issue? If yes, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

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4 years ago

Dear Imrich,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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