Planet 7 OZ Casino - Player’s experiencing technical difficulties.

While playing slots with larger bets, the game logs you out while playing (not aware of this during play) and the bigger wins and free spins stop. Once finished playing, back to lobby and need to log in again. This happens to others I know who use this casino. Totally unacceptable and deemed fraudulent.

Dear Anonymous,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, provide some kind of proof so we can see what is going on, for example a video recording?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Lastly, could you, please, explain how did you calculate the dispute amount of A$400?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Anonymous,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.