Pinasbet Casino - The player's account got blocked.

I cant withdraw my money i just withdraw 2 times of 500 pesos my acct is verified

Hello rainjuco312,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pinasbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Did you contact the customer support? If yes, what did they tell you regarding the blocked account. If you have any communication saved with them please forward it to nikolas.b@casino.guru.

They said that sorry for the situation we will contact you asap if there is an update. But they not contacted me

Thank you rainjuco312 for all the information. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rainjuco312,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Pinasbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Pinasbet Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Dear rainjuco312,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Pinasbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rainjuco312,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is nothing that can be done without cooperation from its side.

The casino states that it is licensed by The Philippine Amusement and Gaming Corporation (PAGCOR), but we have not been able to verify this. However, it may still be worth contacting them and submitting a complaint to them (https://www.pagcor.ph/regulatory/index.php)

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may help to change the casino's approach.I am sorry I could not be of more help on this occasion.

Best regards,

Adam