The player from Minnesota had reported a problem with his deposit not reflecting in his casino account despite having contacted the support team. The Complaints Team had advised him to engage his payment provider to investigate the issue. Eventually, the player's account had been credited with the deposit and a welcome bonus. The player had been satisfied with the resolution and gave a positive review of the casino's support system. The Complaints Team then marked the complaint as 'resolved'.
Pikebit Casino - Player is experiencing deposit problems.
Amount: $29
Pikebit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Pikebit Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Made a deposit but my was never funded. Tried reaching out to support via both Whatsapp and Telegram but no response.
Transaction hash: 86acf463e6005fbf7eba0434ec1d44cade1f98642c8218e938dd6b712a0e421c
Public
Public
10 months ago
Dear Bx10ng,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Sensitive attachment
Sensitive attachment
10 months ago
I have received a response back from Pikebit but haven't heard anything back after Support's last message. My account has not been funded still.
Public
Public
10 months ago
Update: Account has been funded with deposit plus welcome bonus fund.
Although it took a while, Pikebit support stood by their word. Good support means good site. 4/5
Thank you Nick!
Public
Public
10 months ago
Dear Bx10ng,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
