The player from Brazil had their account blocked after depositing 40 reais and using a bonus coupon. Attempts to contact the casino through the provided email addresses and social media links failed, and the support options offered no real assistance. We closed the case as unresolved due to the inability to contact the casino. All provided email addresses for the casino were invalid, and no customer support was available. Without cooperation from the casino, we were unable to understand the specifics of the issue and provide a resolution.
PayPix.Bet Casino - Player’s account blocked after using bonus coupon.
Black points: 50
Amount: 50 R$
PayPix.Bet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
PayPix.Bet Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I deposited 40 reais into the casino and they blocked my account after I used a bonus coupon.
The site provides a few email addresses and social media links, but none of them work; the email addresses do not exist. The social media pages do not exist either.
The site offers some support options, but they are just topics with no real help.
The casino has no actual support or any page for communication.
They have a Telegram channel where they continue to release coupons, but there's no way to contact them there.
I have never been able to communicate with them.
Automatic translation:
Public
Public
5 months ago
Dear adrio202222,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PAYPIX.BET.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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5 months ago
Translation
I PLAYED IN SOME LIVE GAMES AND WAS ABLE TO GET MY AMOUNT BACK WITH THE BONUS. I'VE HAD AN ACCOUNT FOR A LONG TIME. THIS WEEK ON MONDAY I DECIDED TO MAKE THE DEPOSIT. BECAUSE I RECEIVED AN SMS INFORMING OF A COUPON. THAT I WOULD EARN A VALUE OF 10 REALS WITHOUT ROLLOVER. IT CAUGHT MY ATTENTION. THEN WHEN I MADE THE WITHDRAWAL IT WAS PENDING. THE OTHER DAY MY ACCOUNT WAS ALREADY BLOCKED
Edited
Automatic translation:
Public
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5 months ago
Thank you very much, adrio202222, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
5 months ago
Dear adrio202222,
Unfortunately, we must close this case as unresolved due to the inability to contact the casino. As mentioned in your previous message, all provided email addresses for the casino are invalid and no customer support of any kind is available. Without cooperation from the casino, we are unable to understand the specifics of your issue and provide a resolution.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best Regards,
Kubo
