Parimatch Casino BR Review

The player from India had faced a delay in the withdrawal of 30000 rupees from Parimatch, despite the transaction having been marked as successful on 14/11/2023. The player had not received the money even after three months. The player's account had been fully verified and he had made several successful withdrawals in the past. Upon contacting the casino's support, he had been informed that the issue was with the payment system. We had requested the player to forward any relevant communication with the casino regarding the delayed withdrawal. After our intervention and inviting Parimatch Casino to join the conversation, the casino had refunded the money back to the player's account. The player had confirmed the receipt of his funds and expressed satisfaction with the resolution of his complaint.

The player from Peru was struggling with an unauthorized withdrawal of 5,000 sol from his account by an alleged third-party hacker. He had not received a satisfactory response from casino support. He insisted that the casino should have verified the withdrawal as it was requested to an account not in his name. We explained that we could not assist with cybercrimes and suggested he contact the police. We also noted that some casinos did not require identity verification for first-time or smaller withdrawals. The player was advised to contact the casino's licensing authority for further help. Due to these circumstances, we had rejected the complaint.

The player from India had deposited 10,000 to his Parimatch wallet on December 31, 2023, which had been debited from his bank account but was not credited to the casino account. Despite the casino's assurance of a refund within 5 days, the player had not received it even after 20 days. Upon submitting a complaint, the player had been advised to contact his payment provider for further investigation, as the casino's ability to intervene was limited. Eventually, after the complaint had been filed, the casino refunded the amount to the player's Parimatch wallet, from where he had been able to withdraw it to his bank account. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

The player from India had deposited money into his Parimatch account but the funds had been deducted from his bank without being credited to the casino account. Despite having contacted customer support and providing the requested details, the deposit problem remained unsolved. The Complaints Team had extended the complaint timeline multiple times to allow for further investigation and response from the player. However, due to lack of response from the player, we were unable to proceed with the investigation or provide potential solutions, leading to the rejection of the complaint.

The player from Peru had verified his account, won a prize, and had been successful in his first withdrawal. However, the second withdrawal attempt had been denied and the casino had asked him to verify his information again. It had been about a month since his withdrawal request. The player had complied with the casino's request for additional verification, including submitting a new photo and bank statements. Despite the player's frustration over the repeated requests, the casino had insisted that they were necessary for security reasons. After the player had submitted the requested documents, the casino had confirmed that his verification was successful and that his withdrawal had been processed. The player did not respond to confirm receipt of the funds, but the issue had been considered resolved by the complaints team.

The player from Brazil had faced ongoing issues with withdrawing funds from an online casino. The casino had previously allowed deposits and withdrawals via PIX and Pay4Fun, but these methods were no longer available. Instead, PayPal was recommended. However, the casino had locked the player's account and requested an additional deposit of R$ 501 for further verification. The player was unable to access his account and refused to send the additional deposit. We had contacted the casino for clarification and invited them to join the conversation. After several exchanges, the casino had claimed that the player's withdrawal was successful and that the player needed to remember the email he used for his personal data. The player had disputed this, stating he hadn't been able to access his account since the previous year and hadn't received any withdrawal. The casino had maintained that the player needed to contact their support team for assistance. Eventually, the player had regained access to his account and the complaint had been resolved.

The player from India had tried to withdraw his winnings of ₹9800, but his requests had been repeatedly declined. He had been unable to resolve the issue with the casino's customer support team. His account had been verified on 7 December 2023 and he had played with real money, not using any bonuses. However, due to lack of response from the player, we had to reject the complaint as we couldn't investigate further.

The player from India had difficulties unblocking his account at Parimatch. The casino had asked for KYC documents, which were promptly sent, but after 17 days, the player had not received any updates or responses about the verification process. Despite the player's repeated attempts to provide all necessary documents, the casino's support team had not been responsive. We tried to mediate the situation by contacting the casino and asking for clarification, but the casino had not responded. As a result, we marked the complaint as 'unresolved'.

The player from Peru had experienced issues with his second withdrawal request at an online casino, which had led to a verification process. Despite fulfilling the verification requirements twice, the casino had continued to delay the process and kept all withdrawal options blocked. After the player lodged a complaint and engaged in daily communication with the casino's customer service, the casino had verified his account and processed the withdrawals. We had confirmed that the player received his funds in full and marked the complaint as 'resolved'. The casino's assistance in resolving the issue had been acknowledged.

The British Columbian player had initially been able to deposit and withdraw at a casino after verification without any issues. However, after they had turned a $500 deposit into over $4500, the casino had removed and started re-processing their verification. Despite the player having sent various documents and identification, the account had remained unverified. After multiple exchanges and requests for additional documents, the casino had finally verified the player's account. The delay had been due to the casino's strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, and the player having provided an expired ID. The issue was resolved after the player had provided a valid passport for verification, and the player had acknowledged the resolution of the complaint.

The player from Peru had been experiencing withdrawal issues with the casino. Despite having three separate withdrawal requests and fully verifying the account, only two were processed. Around 2066.02 PEN was in dispute, and all withdrawal attempts were being denied without any clear resolution timeline. Upon contacting the casino, they claimed that all three withdrawals had been processed, causing confusion. The player insisted one withdrawal of 400 PEN was still missing and requested proof of transfer from the casino. After a prolonged discussion and the player providing their bank statement, the casino manually topped up the player's balance with the missing 400 PEN. The player confirmed the resolution of the issue and the complaint was closed as resolved.

A player from Peru is struggling with a slow document verification process, which has been ongoing for more than a week. This delay is preventing him from withdrawing his winnings. The player spent all their funds therefore we're unable to assist further and rejected the complaint.

The player from Brazil had reported an issue with an online casino, expressing his inability to permanently close his account due to a personal struggle with gambling addiction. The Complaints Team had advised him to follow the casino's self-exclusion process and submit the necessary documents for account verification. Later, the player had informed that his account was closed. However, no further communication was received from the player, leading us to consider the case rejected.

The player from Germany had been blocked from betting and withdrawals following a dispute about a cancelled tennis game. Parimatch had required the player to undergo a verification process again, repeatedly rejecting the documents provided. Despite the player's multiple attempts to provide the requested documents, the casino had eventually closed his account claiming suspicious gaming activity. However, after the player had contacted the licensing authority, Parimatch had returned his confiscated balance. The issue was then considered resolved by the Complaints Team.

The player from India has had his account blocked and funds deducted without further explanation. After securing a winning from a free bet, the casino requested KYC verification which was completed, but his account was blocked for alleged violation of policies. We rejected this complaint as it was sports betting related.

The player from Quebec had disputed a case where his winnings were capped at 3000 from a promotion. He claimed no such term existed in the conditions available to him and had asked, without success, for the full terms and conditions that supposedly listed this limit. Despite our team's attempts to facilitate communication between the player and the casino, the casino remained unresponsive. We had marked the complaint as 'unresolved' due to the lack of cooperation from the casino's side. We recommended the player to contact the Curacao Gaming Authority for further assistance.

The player from Peru, who has been using the same casino for several months, is experiencing delayed verification process. Despite providing all requested documents including ID and bank transactions, he has received no response for 5 days. He is concerned due to the lack of response to his emails and abrupt end of chats. Player’s complaint has been resolved successfully.

The player from India deposited Rs.5,000 in August 2023, but the deposit has not yet been reflected in his casino or bank account. Despite repeated requests and being asked to wait, a month passed and the situation remains the same. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil deposited 100 reais on September 5, but the funds were not credited to his casino account. The player informed us that he received his payment, so the complaint could be closed as resolved.

The player from the United States had an issue with Parimatch Casino, where despite having deposited $20k and requested no bonus games, they were unable to withdraw their funds as they were still in the bonus pool, requiring a 35x wager. The player had then requested for their account to be closed due to gambling addiction, but the casino had made multiple demands for documents and photos for verification. Despite the player's compliance, the account had remained open, and they had continued to receive promotional messages from the casino. After intervention from the Complaints Team, the casino had finally closed the player's account. The player had confirmed the resolution of their issue.

The player from India had deposited to Parimatch. The transaction was successful, but the funds had not been credited to the player's account. The player had provided all necessary documents and bank statements to the casino but the issue remained unresolved. We had engaged with the casino to clarify the matter, but their response was insufficient. The player had not responded to our latest inquiries, hence we could not proceed further. The complaint was therefore rejected due to lack of communication.

The player from India noticed an unauthorized deduction of more than 14000 INR from his Parimatch account, along with allegations of fraudulent gameplay, after an inactive period due to health issues. We closed the complaint as unresolved since the casino failed to provide us with the requested evidence.

The player from Peru has a problem with Parimatch account where she can't get a response or withdraw her money. She submitted all necessary documents for verification over 8 days ago but has received no response via chat or email. The issue is impacting her job income. The complaint was closed as 'unresolved' because there was no response from the casino. We reopened the complaint as per the casino's request because they advised the player to contact the support team in order to resolve the issue. The player stopped responding though, so we were forced to reject the complaint.

The player from India made a deposit to Parimatch Casino using Bitcoin that was not fully credited to his account. Despite providing all necessary proof of the transaction, including screenshots, wallet information, and Hash ID, the casino repeatedly requests the same information. The player asked us to close the complaint.

The player from India has been trying to implement self-exclusion measures on his account, but despite contacting the casino via their messaging platform and email, he has not received any response. The player did not respond to our questions and comments, so we had to reject the complaint.

The player from Vietnam has an account with Parimatch, which closed operations in Vietnam at the end of 2022. The player states there is something over $500 in the account and Parimatch is not allowing this sum to be withdrawn. Although the casino did not contact us at all, the circumstances were unclear, so we asked the player to provide us with additional details. The complaint was rejected because the player stopped responding to our messages and questions.

The player from Argentina has been trying to verify their account with Parimatch Casino and withdraw winnings since June. Despite sending required documentation and cooperating with support, their account has been geographically restricted and blocked without clear reason. We tried to contact the casino, but there was no reply so the complaint was closed as unresolved. However, the casino requested to reopen the complaint later and advised the player to contact them again. We asked the player if they proceeded with contacting the casino, but they stopped responding to our messages, so the complaint was finally rejected.

The player from Brazil is requesting assistance in closing his account with the casino, which has been uncooperative. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Pakistan has had his account blocked for verification issues. He made multiple deposits, including two from Litecoin and one through a local payment merchant. He was able to withdraw once but faced rejection and account blocking for the second withdrawal. The user provided personal documents and wallet statements, but the casino keeps asking for PDF statements without specifying the issue. After contacting casino and their affiliates we still weren't able to get a response.

The player from Peru is seeking assistance with the validation of their account at Parimatch casino. They have submitted the required documents over 8 days ago but haven't received any response other than being told to wait. While we were trying to contact the casino, the player informed us about their account finally verified, but they were facing a new problem - their withdrawals were limited for an unknown reason. The player managed to withdraw only a part of their funds and then was informed about technical problems. We made another attempt to contact the casino but had no success, so the complaint was closed as unresolved. A month later, the casino contacted us back and asked the player to get in reach with it, however the player stopped responding to our messages so we finally rejected the complaint.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has tried to activate Deposit bonus including Free Spins without being successful. Until now she received first part of Free Spins only. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the United Kingdom had her account blocked without further explanation. The casino replied to us and stated that they would not provide any information to a third party, so we were unable to assess the situation and the complaint was closed as 'unresolved'.

The player complained about the casino checking her account for 4 months, regularly asking for more documents to send, and confiscatig all her funds in the end. The player was informed that her accoun't hadn't passed the verification procedure, but the player refused all accusations. The casino refused to cooperate with mediation services and there were no more updates.

The player complained he'd been accused of violating clause 80.4 in Rules, therefore, confiscated player's funds and blocked his account. The player was sure all his actions had been legal and demanded evidence from the casino. However, the casino failed to provide legal justification for blocking player's account and withholding his funds.

The player complained that the casino had writen off all funds from their account after they'd been accused of term's violation. The player declared their innocence, however, the casino refused to comment on anything.

The player complained that one day, after wanting to check the status of his requested withdrawals, he found out that the casino confiscated all his funds, deposits inlcluded, and cancelled all withdrawal requests. Player didn't provide more information and the casino refused to cooperate with mediator's services.

The player complained that the casino had debited their casino account due to failed verification. The casino accused them of having violated a vague term, which the player refused, however, after asking the casino to provide evidence, they failed to do so.

The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment afterwards.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's verification is delayed for over a month. The player later confirmed that the verification was processed successfully, and the player could submit a withdrawal therefore we marked this complaint as resolved.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Unfortunately, the player lost his winnings, therefore we were forced to reject this complaint.

The player's withdrawal has been delayed for over a month. Though the casino representative reacted to the complaint and informed us about player's account to be completely verified and the withdrawals processed, the player stopped responding so we were not able to proceed with the complaint and were forced to reject it.

The player from India has been waiting for his withdrawal since March. The casino responded to say that the payment had been made, and requested the player speak to their bank. The player provided a bank statement showing that they had not received the payment. The casino requested further proof be obtained from the player's bank, and so eventually a new statement was sent to them. Upon receiving this, the casino re-enquired with the payment provider and it was determined that the payment had been unsuccessful, so the amount was credited back to the player's account. A new withdrawal was processed, the player received their payment and the issue was resolved.

The player from Ukraine is complaining about the lengthy verification process and lack of responsible gambling tools. We rejected this complaint as the funds have been played before we could intervene.

The player from Ukraine had been accused of breaching the T&Cs by the casino, which had led to the confiscation of their winnings. Despite multiple attempts to resolve the issue, the casino had not provided any relevant evidence to support their accusation. The Complaints Team had suggested the player sign a Power of Attorney for further representation, to which the player had agreed. However, the casino had decided to only provide the requested information to the game regulator. The player had been advised to contact the Curacao Gaming Authority and submit a complaint. The case was eventually marked as 'rejected' due to lack of communication from the player.

The player's dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was not enough evidence of game manipulation provided by the player.

The player complained about the casino who 'deliberately and unreasonably delays the additional verification of my account, withholding my money in the amount of $ 5064'. It was taking about a month when, through this complaint, the casino requested further documents to be sent by the player, however, he had never responded since.

The player's account got closed for having multiple accounts. The complaint was closed as unresolved because the casino cannot share the necessary data with us due to its strict internal security policy.

The player's verification had been stuck for almost 4 months before the complaint was submitted. The player is accused of violating the casino's terms and conditions. The complaint was closed as "unresolved" because the casino was unable to provide us with relevant and sufficient evidence.

The player from Belarus has been accused of breaching the T&Cs. The casino confiscated all accumulated winnings. The casino tried to provide us with an evidence of multiple accounts made by the player, however the evidence was not sufficient and we have closed the complaint as unresolved.

The player from Canada is not able to withdraw his winnings due to an incomplete KYC. The player's winnings were voided due to unsuccessful KYC verification, The casino provided us with evidence related to breaking of rules specific to sports betting, thus we rejected the complaint.

The player from Ukraine has been accused of breaching the T&Cs. The casino confiscated all accumulated winnings. We ended up closing the complaint as "unresolved" because the casino didn't provide necessary evidence to support its claims.

The player from Belarus had their funds cancelled due to the accusation of using multiple accounts, but the casino was not able to provide us with sufficient evidence because of its strict internal security policy. The player filed a complaint with the gaming authority. The complaint was temporarily closed as unresolved while we were waiting for the regulator's decision. Although the regulator decided in a favor of the casino, we have not been provided with sufficient evidence and/or details to reconsider our decision. The complaint is considered unresolved.

The player from Ukraine had their winnings voided due to unsuccessful KYC verification and allegedly existing connection with 2 other gaming accounts created with the same personal data. The complaint was marked as 'unresolved' because the casino was not able to provide us with the relevant evidence due to the internal security policy.

The player from Ukraine has been accused of breaching the casino's Terms and Conditions. Allegedly, there is a certain connection between their account and other gaming accounts, however, the casino refused to provide us with any evidence that would support these claims. The player was therefore advised to submit an official complaint to the casino's regulatory authority, which ruled in favor of the casino. As we respect their decision and believe it was reached after a thorough and fair assessment of all relevant facts and evidence, we marked this complaint as ‘Rejected’.

The player from Ukraine was experiencing difficulties withdrawing his winnings due to ongoing account verification. The issue was resolved. Two weeks later, the account verification was completed and the player was allowed to withdraw his winnings.

The player from India requested a withdrawal and the casino requested a selfie with a card. After the player provided this document, his account has been blocked. The complaint was rejected as the player did not respond to us within the given time.

The player from Ukraine had their winnings seized after an accusation of providing invalid documents. Later, it became clear that the reason for the casino's decision to confiscate the player's winnings was a mere suspicion of photo manipulation. Our position was that the casino should request another photograph or a video from the player to verify their identity. The casino failed to comply with our ruling, therefore, the complaint was closed as 'unresolved'.

The player from Ukraine was trying to close his account due to gambling addiction. The casino did not restrict the player's account immediately and asked the player to provide documents for their identity verification, including a picture of the player's passport near a handwritten note. The player provided all requested information but failed to include the note. Because of this, their account had not been blocked and the player was able to deposit and risk more funds. All in all, the player failed to follow instructions that were set out clearly and not in conflict with the requirements of the casino's regulatory body. Due to the player's concerns, we instructed the player to escalate their complaint to the casino's Licensing Authority and close the case based on its decision. After some time, we inquired the player about the outcome of their official complaint but received no response. For that reason, we closed the player's complaint as 'Rejected',

The player 'Yulii' from Ukraine complained that the casino had blocked her account without any explanation. Parimatch Casino claimed that she had violated their terms and conditions but they had been unable to provide additional information. After the mediator services requested further information on the case, the casino has not commented on the complaint.

An active player 'Deudnet' had issues with the verification of his account. The player was accused of multi-account creation and his funds were written off. However, the player refused such accusations and the casino failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against the player.

The player from Brazil is experiencing difficulties verifying his casino account and withdraw winnings. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'. We have reopened this complaint per the casino's request and the player was able to receive his winnings.

The player from India has been trying to withdraw his winnings multiple times, but probably due to some technical issues, it isn’t possible. The player lost all his funds and asked for a refund. Since there was no balance left, we weren't able to help the player to restore his winnings.

The player from Portugal was struggling to withdraw his winnings due to a complicated verification process. The complaint was resolved. The player received his funds 2 months later, after providing all the requested information.