Panaché Casino - Player has been asked to provide documents for additional verification.

Hello dear Team. I did a withdrawal at panache.be at the 13.3.20. My Account was authenticated(verified) 2 months ago. I verified with Personal ID Front and Back and a bank statement. Now they wanted exactly the same again (Bank statement). I think its not ok to ask me again for a bank statement cause it was already authenticated. Its just to let me waiting longer. I wont accept a handling like that. If they solve my problem we could close this case. Thank you

Dear Yasin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient, fully cooperate with the casino and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you very much for your understanding.

Best regards,

Petronela

Ok Thank you. Ive been updated by the casino and they said now my withdrwawal is approved. That was fast. It was via Bank Transfer so i normally should have the money within 3 days. I will write again if i have it

Thank you very much Yasin. I will be waiting for yor confirmation patiently.

Das Geld ist angekommen und der Fall kann geschlossen werden. Danke

Great news :) Thank you very much Yasin for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and Yasin, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.