The player from Switzerland has requested to be self-excluded due to an addiction problem but the casino didn’t comply. We rejected the complaint because the player didn't respond to our messages and questions.
Osiris Casino - Player’s requests for self-exclusion have been overlooked.
Amount: €100
Osiris Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Osiris Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Casino does not want to close the account despite gambling addiction problems. Mails are ignored very hard. No reply to mail. Customer service would rather offer a bonus again than take the problem seriously. Criminal gang. Hands off.
Automatic translation:
Public
Public
4 years ago
Dear Stephan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. Please, could you forward me the email in which you have requested to be self-excluded? My email address is petronela.k@casino.guru. Furthermore, to support our case, it would be highly appreciated, if you could forward me the email from casino, offering you the bonus, after you have requested for your account to be closed.
Hopefully, we will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
