The player from Germany is facing delay in withdrawing their €172. They received an email from the casino stating that their request is under review by another department due to heavy workload. The complaint was resolved as the player received his money.
Onestep Casino - Player's withdrawal of €172 has been delayed.
Amount: €172
Onestep Casino
Safety Index:LowSafety Index
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4.4
Onestep Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
HELLO
AT 27.09.2023 I request a withdrawl 172€
Support say the casino needs 48 hour for cashout
Today its 3 days ago
I send email and the casino respond"
Thank you for contacting us.
We apologize for the delay in the review of your withdrawal. Since the evaluation is being handled by another department, it is not possible to provide an exact timeframe. Please be informed that this is related to a heavy workload the relevant department is experiencing.
Once we have updates, you will be notified.
Your cooperation is appreciated on this matter.
PLEASE HELP !!!
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1 year ago
Hello quartasalvatore748,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Onestep Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Dear quartasalvatore748,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello dear Casino Guru team
The problem is solved
One step casino told me it could take up to 48 hours to pay out. I was also fully verified from the start, the casino transferred the money on the 4th day
So the casino isn't the fastest, but anyone who pays out here has to be patient
THANKS TO THE CASINO Guru Team
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear quartasalvatore748,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
