Onestep Casino - Player's withdrawal of €172 has been delayed.

HELLO

AT 27.09.2023 I request a withdrawl 172€

Support say the casino needs 48 hour for cashout

Today its 3 days ago

I send email and the casino respond"

Thank you for contacting us.

We apologize for the delay in the review of your withdrawal. Since the evaluation is being handled by another department, it is not possible to provide an exact timeframe. Please be informed that this is related to a heavy workload the relevant department is experiencing.

Once we have updates, you will be notified.

Your cooperation is appreciated on this matter.

PLEASE HELP !!!

Hello quartasalvatore748,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Onestep Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear quartasalvatore748,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo Liebes Casin Guru Team

Das Problem hat sich erledigt

One step casino sagte mir bis zu 48 std kaann es dauern bis zur auszahlung ich war auch voll verifiziert von anfang an, das Casino hat am 4 Tag das geld überwiesen

So mit ist das Casino nicht das schnellste aber Seriös wer hier auszahlt muss sich gedulden

DANKE AN DAS CASINO Guru Team

Dear quartasalvatore748,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru