The player from Germany has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
One Casino - Player’s deposit has never been credited to his casino account.
Amount: €20
One Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Loaded 20 euros into my gaming account at one casino via paysafe card but the amount did not arrive. Wait 4 days for an answer. but so far I have always been pimped and yesterday I should get an email which did not happen either. Today I wrote them again ... and I have to wait says the casino.
Automatic translation:
Public
Public
4 years ago
Dear Sevdo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
