Odds96 Casino - Player’s winnings have been confiscated.

Ihave deposited 500 ruppes in odds 96 casino account ihave 1000 winngsare confiscated they blocked my account and reason said suspicious activity they are said you can't use this under 18 but iam 36 years old ican prove live the addhar or driving license

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, I’d like to ask you a few clarifying questions:

• Which method did you use to register at Odds96 Casino? Did you sign up with a phone number, email address, Gmail account, or via Telegram?
• Did you enter your date of birth in your casino profile?
• Have you submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hey everyone,

As a representative of Odds96, I’d like to clarify a few things.

The player’s account was blocked according to our Terms of Service (Clause 1.6.1.b):

https://bit.ly/41Tc7DJ

1.6.1. We may, at our absolute discretion and at any time, restrict your access to the Services and/or temporarily suspend, or permanently terminate, your account without cause and for any reason, including but not limited to if:

(b) we are required to do so by any applicable law, rule, or regulation, including but not limited to:

a Client fails to prove that he/she is of legal age (at least 18 years old);

Which basically means that we do not accept players under 18 years old.

Here’s what happened:

The player provided someone else’s document. While passing the liveness (selfie) check, it was determined that the person in the selfie is not the same as the one on the uploaded document - and is clearly under 18 years old. The balance was adjusted to the deposit amount, and the player will be able to use their account once they turn 18.

We also want to note that the player has contacted our support team multiple times regarding this matter, and in each instance, a detailed explanation was provided.

My birth date is 06/05/2005

My birth date is 06/05/2005

And you said in your first message 🙂

 iam 36 years old

Please, get back once you'll really turn 18. Until than your deposit will be waiting in your account.

But unblock my account please ihave turn 18aleready can I do live verification with id please unblock my account or return deposit indeed my money

But unblock my account please ihave turn 18aleready can I do live verification with id please unblock my account or return deposit indeed my money

You are free to upload your own documents to your account, and our Security Team will carefully review them.

My winings are confiscated the winings amount was1014 rupees thanks for unblocking my account

Thanks casino guru for helping me and solving misunderstanding between me and odds 96 but one thing remains my winning are confiscated what about that

Dear Odds96 Casino representative,

Thank you for reaching out to us and assisting the player.

Dear player,

I'm glad to know that your account has been unblocked. Have your identity documents been approved by the casino, and is your account now verified?

What types of games did you play?

Did you accumulate your winnings with or without a bonus?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear atharvbodhe8341,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika