OB9 Casino MY - Player’s account has been closed.

played earlier this morning and i won 1.5m myr on evolution baccarat with times but the company insist i do abnormal bet and cant withdrawa the money and alsi they blocked me i cant accessed anymore the site

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand the situation, could you please provide answers to the following questions?

• Have you made any deposits into this casino before?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• Am I correct in understanding that you only played baccarat in this casino when you won 1.5 million MYR?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I many times i deposited to the sites, yes i passed the kyc. Theres bonus at all. Yes i w on 1.5m i do have screenshot

Is there any chance to recover it drom the site?

How we can take down the site, so that theres no player to deposit and play with them

Could you please forward me the communication between you and the casino customer support regarding the confiscation of your winnings at veronika.f@casino.guru? Alternatively, you may post screenshots here. Thank you for your patience and cooperation.

Dear Benzsyaid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The ob9myr and ob9sgd still didnt response about my comolained

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Benzsyaid for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask OB9 Casino MY for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I won 1.5myr on evolution then suddenly ob9 declared thats abnormal bet

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter