The player's dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player's statement.
Novibet Casino GR - The player's dissatisfied that he did not win anything.
Amount: €25,000
Novibet Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Novibet is the nr.1 worst casino in the world. They already take more then 25000€ .. there is no return and i suspect their games are not fair !
My balance was deducted many many times during my spins on their slots !
I already contact them several times and they told me that i play more games in same time 🙂 .. All the time close the game i play before chose other ..
If you want to lose your money in 1 min then play Novibet !!
I don’t know how stupid i was when i invest and lost a lot of money in this terrible casino and full of thievs !!
It is impossible to play in different day and any game and any bet and don’t have return after months and thousends of euro lost in Novibet !!!
I don’t understand how can they steal people legaly !!!
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2 years ago
Dear yraprestige,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me on nikolas.b@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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2 years ago
Thank you … i will stop play in this garbage casino … The point is that i was deducted several times because .. there was an issue that other games running same time with game
that i play and i was deducted all
the time
.. nobody care about experience of thr player even after lost a lot of money in their "business " …
Also it is impossible to don’t have never luck on their casino Novibet .. strange .. how come that i have all
the time but all
the time bad luck and no outcome ?!
Any suggestion for any reputable casino with good reviews that allow players from Greece ?
Thank you
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2 years ago
Dear yraprestige,
So far we had no complaints of deducted winnings in this specific casino but I believe that if you played multiple games at once, bugs may occur and the casino can't really affect that as it is most likely a server issue with the game provider. If you are however dissatisfied with the experience, try to browse our best recommended casinos here: https://casino.guru/top-online-casinos#tab=RECOMMENDED
Be sure to read all the terms and conditions before you would deposit in any of them as some may fit you more than the others.
Is there anything else we can assist you with? If not, the complaint will be closed.
Regards,
Nick
