HomeComplaintsNovibet Casino GR - The player's dissatisfied that he did not win anything.

Novibet Casino GR - The player's dissatisfied that he did not win anything.

Amount: €25,000

Novibet Casino GR
Safety Index:High
Submitted: 09 Apr 2022 | Case closed : 25 Apr 2022
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

2 years ago

The player's dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player's statement.

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2 years ago

Novibet is the nr.1 worst casino in the world. They already take more then 25000€ .. there is no return and i suspect their games are not fair !


My balance was deducted many many times during my spins on their slots !


I already contact them several times and they told me that i play more games in same time 🙂 .. All the time close the game i play before chose other ..


If you want to lose your money in 1 min then play Novibet !!


I don’t know how stupid i was when i invest and lost a lot of money in this terrible casino and full of thievs !!


It is impossible to play in different day and any game and any bet and don’t have return after months and thousends of euro lost in Novibet !!!


I don’t understand how can they steal people legaly !!!

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2 years ago

Dear yraprestige,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me on nikolas.b@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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2 years ago

Thank you … i will stop play in this garbage casino … The point is that i was deducted several times because .. there was an issue that other games running same time with game

that i play and i was deducted all

the time

.. nobody care about experience of thr player even after lost a lot of money in their "business " …


Also it is impossible to don’t have never luck on their casino Novibet .. strange .. how come that i have all

the time but all

the time bad luck and no outcome ?!


Any suggestion for any reputable casino with good reviews that allow players from Greece ?


Thank you

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2 years ago

Dear yraprestige,

So far we had no complaints of deducted winnings in this specific casino but I believe that if you played multiple games at once, bugs may occur and the casino can't really affect that as it is most likely a server issue with the game provider. If you are however dissatisfied with the experience, try to browse our best recommended casinos here: https://casino.guru/top-online-casinos#tab=RECOMMENDED

Be sure to read all the terms and conditions before you would deposit in any of them as some may fit you more than the others.

Is there anything else we can assist you with? If not, the complaint will be closed.

Regards,

Nick

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2 years ago

The complaint will be now closed for the above mentioned reason.

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