The player from Germany has been accused of breaching bonus T&Cs by placing higher single bet than allowed. After a closer examination, we rejected this complaint as unjustified.
Nordicasino - Player’s winnings from promotional play have been voided.
Amount: €900
Nordicasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Nordicasino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I had deposited, won with the deposited bonus, implemented it, then I had won cash with it and went to
I then asked about the payment, which came to me with their terms and conditions, I would not have played properly, I would have had the stakes too high per press, so I would get nothing from the profit, which is the direct kidding sorry who there Still playing is kidding. Never again. I was able to continue depositing. I would recommend everyone to never play this page !!!!!!!!!
Automatic translation:
Public
Public
4 years ago
Dear Andrea,
Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"A maximum bet of €5 applies when playing with bonus balance."
Are you aware of placing single bet higher than the maximum allowed?
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.
Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Thank you for your quick answer, yes, but it is still very annoying, because you finally win something and they just delete the profit. I am cured of it
Edited
Automatic translation:
Public
Public
4 years ago
Dear Andrea,
I understand, it might be frustrating, but unfortunately, breaching promotional T&Cs led to confiscating your winning and it is an irreversible process. I’m sorry, we couldn’t help you more with this case. If there is anything else, you would like to add, please do not hesitate to contact us, otherwise, we will be forced to reject your complaint. Thank you for your understanding.
Public
Public
4 years ago
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.
Public
Public
4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
