Nordicasino - Player’s winnings from promotional play have been voided.

Ich hatte eingezahlt,habe mit dem eingezahlten Bonus gewonnen habe diesen umgesetzt.Dann hatte ich ja Bargeld habe 900 Euro damit gewonnen und zur

Auszahlung beantragt.Dann habe ich nachgefragt wegen der Auszahlung die kamen mir dann mit ihren AGB ich hätte nicht richtig gespielt.Ich hätte die Einsätze zu hoch gehabt pro Drück.Deshalb bekäme ich gar nichts vom Gewinn.Das ist doch die direkte verarsche sorry wer da noch spielt wird verarscht.Niemals wieder mehr.Einzahlen konnte ich immer weiter.Ich würde jedem Empfehlen diese Seite nie zu spielen!!!!!!!!!

Dear Andrea,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"A maximum bet of €5 applies when playing with bonus balance."

Are you aware of placing single bet higher than the maximum allowed?

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Petronela

Vielen Dank für ihre schnelle Antwort ja aber es ist trotzdem sehr ärgerlich.Da gewinnt man endlich was und die löschen einfach den Gewinn.Ich bin kuriert davon .LGAndrea

Dear Andrea,

I understand, it might be frustrating, but unfortunately, breaching promotional T&Cs led to confiscating your winning and it is an irreversible process. I’m sorry, we couldn’t help you more with this case. If there is anything else, you would like to add, please do not hesitate to contact us, otherwise, we will be forced to reject your complaint. Thank you for your understanding. 

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.