The player from Germany has won first prize in a tournament three weeks ago. The award has been received later than usually.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €800
Nomini Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I won the Farewell February tournament. It ended at 1 a.m. on March 1, 2021. To this day, I have not received the first prize of € 800. Already asked for it several times in the chat, no answer received ...
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3 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello, the prize has not yet been credited to my casino account.
Kind regards
Michael W *** S ***
Edited by a Casino Guru admin
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3 years ago
Translation
Hello, the prize has not yet been credited to my casino account.
Kind regards
Michael W *** S ***
Edited by a Casino Guru admin
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3 years ago
Could you please forward a screenshot of the final tournament results? My email address is petronela.k@casino.guru.
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3 years ago
Translation
I didn't take a screenshot. I didn't know that such complications would arise in your casino. It's not like I don't play in any other casinos ... I've never had such problems! Are you familiar with the Farewell February tournament? You should have the results. In the ranking I was listed as "you", the other players with numbers. It was just PlaynGo games like Reactoonz II, Coils of cash, Lord Merlin Lady of the Lake (this game was also my highest win, over € 200 with a stake of € 0.20, which is over 1,000 in the tournament's points evaluation. 
Points, screenshot enclosed, the win was made on Saturday, February 27, 2021 afternoon, after this win I was in first place until the end of the tournament), Ice joker and Cat wilde eclipse of the sun god You can
certainly check which games I have played and what profits I have made.
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3 years ago
Hello Michael,
I’m sure you understand that I don’t work for Nomini Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.
I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Michael,
I looked at your complaint and will do my best to help you. I would like to invite Nomini Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
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Hello, the problem is simple, the prize for winning the tournament has not yet been credited to my casino account, even though the tournament ended on March 1st, 2021. thanks a lot for your efforts
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3 years ago
Dear all,
We sincerely regret that such a delay has occurred in regard to crediting the prize for participation in the tournament "Farewell February" which was conducted by the game provider Play'n GO.
We would like to inform you that the prizes for having taken part in the tournament mentioned above have been credited accordingly.
The customer has been also notified via email about it.
Thank you for your understanding.
Best regards,
Nomini.com Team
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3 years ago
Translation
Hello, thank you very much for your effort. The prize was actually credited to me yesterday.
Kind regards
Michael Schmid
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3 years ago
Dear Michael,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
