The player from Greece had been unable to access their account since it was blocked after requesting verification for a withdrawal of their winnings from a 200 euro deposit. The player was accused of opening multiple accounts in the casino. The issue was resolved as the player received a refund of the deposit amount. We adjusted the disputed amount accordingly and marked the complaint as 'resolved'.
N1 Casino GR - Player's account has been closed due to alleged duplication.
Amount: €200
N1 Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Since August 9, 2024, I've been trying to resolve an issue. After depositing 200 euros, I managed to increase my balance to 1,200 euros. However, as soon as I requested verification and attempted a withdrawal, my account was blocked. Despite multiple attempts to contact support, I was informed about a duplicate account. I would like more information regarding this supposed violation because I have never played with multiple accounts or had a duplicate account active. Please provide proof that I indeed had a duplicate account and specify from when, and explain why my deposit was accepted in the first place. Thank you for your time.
Automatic translation:
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2 months ago
Dear Jordangreece,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed verification of your account?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
Hi Thomas, I would like to inform you that I am in contact with the casino for the return of at least my deposit, a big casino like N1 should have security controls as they have but casinos for duplicate accounts because we are big people we don't remember the our email, I would like it to remain open until the deposit amount is returned to me. N1 casino is good but it can be even better.
Automatic translation:
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2 months ago
Dear Jordangreece,
We're glad to hear that your issue has been resolved.
I'll adjust the disputed amount accordingly and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
