MrPunter Casino - Player claims the casino has scammed them.

BIG SCAM ❗️❗️❗️❗️❗️

STAY AWAY, 

THEY ROBBED ME AND LYE TO ME ALL THE TIME, LIVE CASINO IS A BIG FRAUD, IT NEVER PAID MY WINNINGS AND DIDN'T EVEN RETURN MY BET, THE FIRST TIME I HAD 5 POUNDS ON MY NUMBER, THE ENTIRE BET WAS 110 POUNDS AND I WON 180 POUNDS, IT SHOWN WINNING BUT THERE WAS NO MONEY, I REPORTED IT TO THE HELP DEPT. THEY LIED THAT THE MONEY WOULD BE IN MY ACCOUNT IN A MOMENT AND I NEVER RECEIVED IT, THEY ALSO SAID THAT I COULD STILL PLAY BECAUSE EVERYTHING WAS ALREADY WORKING AND THE OVERDUE MONEY WOULD BE IN A MOMENT, I PLAYED A SECOND TIME ONCE, A BET FOR 190 POUNDS, ON THE WINNING NUMBER I HAD 15 POUNDS AND I WON 540 POUNDS, IT SHOWS WINNING BUT THERE IS NO MONEY AND THE BALANCE IS 0, IT SHOWS THAT YOU WON BUT YOUR BALANCE IS 0 AND YOUR MONEY DISAPPEARS, BIG FRAUD, TALKING TO THE HELP DEPT IS A BIG FRAUD, THEY STILL LIE, THEY ROBBED ME, THIS CASINO SHOULD BE CLOSED.

NEVER PLAY HERE MRPUNTER IS A BIG FRAUD ❗️❗️❗️

Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Could you please advise if these bets and their results have been recorded in our game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

Your questions?

• Do I understand correctly that you only experienced this once with one specific game? 

I dont know I good understand your question, i try answer:

I played in turkish live roullete, first time when I win, roullete show my number 22, I had on number 5 pounds , show me win 180 pounds but never credited my balans, this is in game history win. Then i raport this to support and they promise me give me my win very soon and i can play more becouse roullete now working good. Of course never credited my account.

But I played one time becouse support tell me now everything working and my win will be soon, very soon. Next my win was number 30 and i win 540 pounds, show win and also wrote win and how much is on screnshots which i sent you, again not credited my balance. Robbed me 720 pounds winnings and robbed me much more deposits.

Second question:

• Could you please advise if these bets and their results have been recorded in our game history?

Yes is recorded and I send you now all screenshots, check screnshots.

First winning, bet 100 pounds , winning number 22 and I had 5 pounds, win 180 pounds

Second winning, bet 190 pounds , winning number 30 and I had 10 pounds on number and 10 split so like 15 pounds on number , win 540 pounds

Thank you very much for your reply, piotrkitaedinburgh. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

One screenshot is when after robbed me i raport scam to support and promise me return me my money in moment 07.02.2025 , secound is when 07.02.2025 promise me again after 24 hours after re entering will be added automatically, and every day now tell me the same 100 times or tell me soon or very soon , this is big scam company

Hello

Now I sent you proofs how mrpunter1.com chat is also scam and bots , not real agents.

I Raport scam and ask about my money from winnings last 10 days 10 times a day, always answer me copy paste like soon or financial department working on this.

Today I ask about my case but i dont give details about what, always I ask about missing my winnings, today not , and after 100 times before today I ask again and this scam chat dont give me any answer, this chat is fake , bots !! Look screenshots , and like always not give me answer and clised chat

here you have conversation from today, i put date on conversation 17 february, again answer is soon and department and this scam cant answer me for simple question when i raport problem scam when live roullete not pay me my winnings, and this is normal for you yes !!! This chat is scam !!! Boots

Thank you very much, piotrkitaedinburgh, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I hope becouse i was robbed , this is big scam casino and they dont care becouse mrpunter1.com is a scammer!!!

Unfortunately still Branislav not contacted with me, but time is very important for me .

this scammers mrpunter blocked me access to my account, robbed me £720 and blocked me access because I ask about my money

Hello

I already sent you all proofs how mrpunter1.com robbed me 720 pounds , so what now ? And can you answer faster becouse time is important for me

Hello, piotrkitaedinburgh,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear MrPunter Casino team,

Could you please look into the complainant's issue regarding non-credited winnings from the bets in question and provide us with the results of your investigation?

Thank you.

Dear piotrkitaedinburgh,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.

Thank you in advance.Kind Regards,

MrPunter Casino Team

Hi Branislav

I want update you , i received emails about withdraws for me but still i dont have money on my account, I let you know when my money will be on my account, thank you

Dear piotrkitaedinburgh,

We would like to kindly apologize for the delay.

We would like to kindly confirm you that the missing win of 720 GBP will be credited to your bank account.

Thank you for your cooperation.

Kind Regards,

MrPunter Casino Team

Hi Branislav

I received at the moment 408.60 pounds unfortunately 11.40 less and still wait for 300 pounds.

Please don't close complaint at the moment

Hi Branislav

I received second withdraw, 292.75 and 408.60 missing 18.65£ hmmm

Greetings all,

Great news, guys! Thank you both for your replies and updates! Also, thank you for your email, piotrkitaedinburgh. I confirm I received it.

Dear MrPunter Casino Team,

Can you please additionally explain the difference between the paid withdrawals and the amount credited to the user's payment method?

I think once everything is completely clear, we could finally consider the matter resolved/closed.

Thank you.

Dear all,

We would like to kindly inform you that we do not charge taxes from the players on our side or deduct fees.

Piotrkitaedinburg, please do not hesitate to contact the relevant billing institution in your region for additional relevant information.

Thank you for your cooperation.

Kind Regards,

MrPunter Casino Team

Mrpunter explain how much and which currency sent you to me, I received almost 20 pounds less, still this is like robbed.

Thank you both for your replies. I am sorry for the delay.

Dear piotrkitaedinburgh,

The casino confirmed they processed the payments on their side (720 GBP), and that they do not charge any taxes or fees.

Can you please contact your bank/payment method provider with the details of the transactions in question and ask them about any possible deductions on their side?

It would be highly appreciated if you could do it in a written form (email or live chat), and provide us with the entire communication, which should include your personal details and the details of the transactions you are asking about, and that you communicated with the bank/payment method provider representative.

Feel free to post screenshots of the communication here or forward the transcription/email communication to my email (branislav.b@casino.guru).

Thank you. Looking forward to hearing from you.

Dear piotrkitaedinburgh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, based on all the available information above, we will consider the complaint successfully resolved and close it accordingly.

Greetings all,

Based on all the available information above, I will now mark the complaint as 'resolved' in our system.

Dear piotrkitaedinburgh,

Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you very much, MrPunter Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru

Hello Branislav

Unfortunately I received almost 20 pounds less, I contact with my bank and mrpunter1.com sent me less money or not sent me pounds .

I deposits pounds.

So this is not ok .

Alright, piotrkitaedinburgh, thank you for your response.

Can you please provide us with the communication between you and your bank regarding the transactions in question and their statement?

Feel free to post screenshots here in your next post or forward the relevant communication with all the necessary details to my email (branislav.b@casino.guru).

Thank you.

Dear piotrkitaedinburgh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings all,

Based on all the available information above, I will now mark the complaint as 'resolved' in our system, as indicated in one of my previous posts.

We consider the matter resolved.

Best regards,

Branislav, Casino.guru