HomeComplaintsMr Bit Casino - Player complains that he didn’t win anything.

Mr Bit Casino - Player complains that he didn’t win anything.

Amount: €1,614

Mr Bit Casino
Safety Index:Low
Submitted: 25 Dec 2020 | Case closed : 11 Jan 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint as unjustified.

Public
Public
3 years ago
Translation

RIP-OFF CAUTION DO NOT DEPOSIT !!!!!!!!!

I gradually deposited 1614 euros in increments of 50 and 100 euros.

There were hardly any free spins or not at all.

It was noticeable that over a period of 2 months there was always only swallowed completely or any winnings or opportunities to win money.

If free spins occurred, they were rewarded with maximum winnings of 3-10 euros and were never extended.

In none of the casinos where I have been a player for a very long time has something happened to me that one obviously cheats and does not adhere to the prescribed licenses.

I would like to get my money back from this casino operator and also report him to anyone else.

I WANT THIS MONEY FROM THEM BACK AT ANY PRICE!

THAT'S THE MOST OBVIOUS SHIT IN HUMANITY !!!!

PLEASE DO NOT PLAY THERE


Automatic translation:
Public
Public
3 years ago

Dear deniz,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Public
Public
3 years ago
Translation

So far I have had a lot of experience with gambling, but this has nothing to do with luck anymore but with systematic rip-offs!

Automatic translation:
Public
Public
3 years ago

Dear deniz,

If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.

Public
Public
3 years ago

Dear deniz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago
Translation

You can decline I deleted my account there

Automatic translation:
Public
Public
3 years ago

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news