The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint as unjustified.
Mr Bit Casino - Player complains that he didn’t win anything.
Amount: €1,614
Mr Bit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Mr Bit Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
RIP-OFF CAUTION DO NOT DEPOSIT !!!!!!!!!
I gradually deposited 1614 euros in increments of 50 and 100 euros.
There were hardly any free spins or not at all.
It was noticeable that over a period of 2 months there was always only swallowed completely or any winnings or opportunities to win money.
If free spins occurred, they were rewarded with maximum winnings of 3-10 euros and were never extended.
In none of the casinos where I have been a player for a very long time has something happened to me that one obviously cheats and does not adhere to the prescribed licenses.
I would like to get my money back from this casino operator and also report him to anyone else.
I WANT THIS MONEY FROM THEM BACK AT ANY PRICE!
THAT'S THE MOST OBVIOUS SHIT IN HUMANITY !!!!
PLEASE DO NOT PLAY THERE
Automatic translation:
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3 years ago
Dear deniz,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Translation
So far I have had a lot of experience with gambling, but this has nothing to do with luck anymore but with systematic rip-offs!
Automatic translation:
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3 years ago
Dear deniz,
If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.
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3 years ago
Dear deniz,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
