Minny Casino - Player claims that payment has been delayed.

Hello, I ordered the funds, they never arrived. Please sort it out.

https://minnycasino.com/en-us/sports/live

Dear vanya.tkach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi  T*** Ivan !

Your withdrawal request is still being processed.

We will let you know once your request is completed.

If it has not been processed after 3 days, please contact customer service.

Thank you for your patience.

Regards,

Minny Casino Support Team

On Mon, Aug 15, 2022 at 4:23 AM Іван Т*** <van***88@ukr.net> wrote:

I ordered funds from you when they arrive..

Thank you very much, you don't need to write to the casino. I have already received the money..

Awesome news, vanya.tkach. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.