The player from the United Kingdom faced repeated declines on withdrawal requests without any explanation from the casino, leading to frustration over the lack of communication. The player confirmed that this was his first withdrawal, his account was fully verified, and no bonuses were used to accumulate winnings. The issue was resolved as the withdrawal was processed and paid.
Memocasino - Player's withdrawal is being declined.
Amount: £1,000
Memocasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Memocasino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Withdrawal keeps getting declined. Casino giving no reason for this. Keep having to wait 24 hours for it to be declined. Just want to know reason
Public
Public
2 weeks ago
Dear mrgazza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 weeks ago
Hi Kristina this is my 1st withdrawal. Account is fully verified. No bonuses was used to accumulate winnings.
Public
Public
2 weeks ago
Dear mrgazza,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
