Megaslot Casino - Player’s bonus winnings have disappeared from his account.

Hello

I have deposited 3 days ago in megaslots. And I receive the bonus.

I got 100 spins which daily they are giving me 20 spins

Today I got 20 spins and I won 170 euro.

And wagering also finish

When I chat with the agent there is old bonus wagering also showing which I lost balance still wagering showing so I speak to chat she told me I can cancel the bonus.

so I cancel then I lost my 170 euro balance.

Please I want my 170 euro back.

This casino deduct my money unfairly.

Their chat agent also not straight.

Plz help me to get my 170 euro amount.

Thanks

Dear Shujath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly, that you activated the First deposit bonus?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

I am not sure if we will be able to help you with this one, but we will try our best. Looking forward to hearing from you.

Best regards,

Kristina

Dear,

Yes I activated first deposit bonus and lost the money

They are giving 20 free spins for 5 days.

Then I got 3rd day 20 free spins and won 2 euro then I play deadwood slot and my balance reach to 170 euro and the 3rd day 20 free spins wagering was done

When I saw my account then still 2nd day wagering was showing which I lost the money but wagering was there.

If I lost the amount then why would I complete wagering for lost bonus..

That's why I cance it. the casino has not clear terms. I chat with one agent she told me I can cancel the wagering for withdrawal .. that's why I cancel. It was misunderstanding. The casino should changed their terms. Because the free spins are different bonuses. They are telling it's combined one bonus. I got bonuses different days so how come it's same bonus. I want my 170 euro back. Plz help me to get this amount.

Dear Shujath,

Unfortunately in this case we aren't able to help you and the casino proceeded correctly. You cancelled your bonus (which was a package consisting of deposit bonus and free spins added in batches, so the whole bonus was cancelled) before fulfilling the wagering requirements, and the free spin winnings has maximum cashout, so you couldn't withdraw the whole €170 anyway. You could withdraw only €50 after fulfilling the wagering requirements 40x the amount of free spin winnings:

"The maximum withdrawal limit from sign up free spins bonus is limited: EUR 50 / USD 50 / CAD 75 / NOK 500 / PLN 200 / NZD 75 / ZAR 750"

Sadly, there is nothing we can do in this case, even though it was deactivated by mistake. You can try to ask the casino to activate the bonus again, but your winnings most likely won't be returned. Please do not hesitate to contact me if there is anything else, I could do for you regarding this matter, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.